SEO Manager | venntov , 1.727 reseñas
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It used to be a good product with good support. Support has not answered after multiple emails for the same issue in the last month. I have tried multiple times to contact by 3 methods: 1. Sending a message in the app. 2. Send a message from the Shopify App page. 3. By emailing. I assume that either they are no longer supporting the product. I am going to start to compare other products with high ratings.
We have installed the app and upgraded and now have j-son issues. We have tried to contact the help desk for a week with only auto responses saying "we will get back to you". Very disappointing.
The app will insert invalid JSON microdata that can't be parsed by services because it's totally invalid. Save button sometimes missing so can't change settings. Does not insert proper aggregateRating or reviews count for Yotpo despite having the option. Does not support some properties like google_product_category. Google also complains of missing SKU. Support does not response to emails for help!
I have been using them for several years. Now the mobile site doesn't work and I have seo issues "SEOMetaManager. Liquid" I have contacted them several times and nobody will respond. Don 't waste your money with this group.
So far all we get is a blank screen and no support - waiting
This app changed its code earlier this month that caused us to lose our ranking on Google to basically non-existent. We were on the first page of Google for our keywords now we are lost in never-never land. This app has caused us financial loss!
Three days have passed and the problem is still not resolved. Very Poor Service!!! Working with SEO requires immediate actions. If you provide such kind of service you have to react immediately to the errors and problems in your app. Do Not Recommend This Company. I will be looking for a new application.
Hi there,
I'm sorry that you had a negative experience with the app. We have been emailing you regarding your experience, but perhaps it is getting caught in your spam folder?
Because we haven't heard back from you, I am responding publicly, in hopes that you receive this and we can open a dialogue as to where things started to go wrong.
On my end, this is what I see:
On September 5th at 12:58 PDT, you emailed us to let us know that you were having some challenges regarding the scan results on your page. At 4:10pm PDT the same day, Amanda emailed you back to let you know that there had been a recent change to the way apps are managed by Shopify, and gave you instructions as to how it could be fixed. On our end, it looks like you viewed the email that day- but again, there could be something wrong with both of our email systems.
On September 9th, a nearly identical conversation with Amanda took place via email, with you reaching out at 2:17am PDT and Amanda responding at 9:43am PDT on the same day. It appears on that day that we received an auto response from your email address ( it was blank). When that was received, Amanda emailed you back to confirm that you were able to make adjustments, but that email was never responded to- although from our end it appears to have been read.
At 9:53pm the same day, you left this review.
As far as I can tell, this is due to breakdown in communication heavily influenced by lack of email receipt/ the way your email client handles responses from help desks.
We want to make this right, and would appreciate an email response to support@seomanager.com . At venntov, we try to make every experience a good one, and apologize that this was not a good interaction for you.
Please email us back so we are able to help turn this experience around for you.
Best,
Rhian
President + Co-founder
venntov
I am changing to 1 star now. We have had this app for 2 years exactly. In the beginning it worked great. And also I knew less than what I know now. But support was very good.
This past July I sent an email to support, never got an answer. Got busy with my business and that issue was unresolved.
This week I had another problem and sent another email. No answer. So I came here to see other reviews. Sure enough, the latest reviews say the same thing about the bad (lacking) support.
I am on my way to uninstall this and install another app, but wanted to share my experience with others, and give the company the opportunity to address this. Maybe they didn't receive my email?
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Here is the original review:
I initially gave the app a poor review because it took them a week to reply to my email and chat requests. Eventually they did reply and helped a lot and I do believe they did recognize the mistake. We praise them for that and for the app itself, which has been helping us A LOT!!!!!! Thanks, Rob!
ADDED ON 12/13/17: I wanted to write a new review but apparently there is only opportunity for each shop. So here it goes: ROB IS THE BEST and SEO MANAGER too. Rob knows a ton and is very generous by sharing his knowledge, so our shop can improve. As for the SEO Manager, it is on point. When I got in trouble last week it was because I didn't watch the SEO recommendations that the app did. If you are a beginner or medium knowledge in the area, I recommend this app. It gets the job done and saves you from having to dig all the info in google search console, etc. Thanks Rob for the awesome support.
READ THIS NOW !!
Used for over a year - it does ABSOLUTELY NOTHING, it's just a glossy set of tools that are available elsewhere for free.
There is also a code error - this app marked all our products rich data as 'pre-order' & drastically reduced traffic - I contacted support twice & they didn't even respond.
Crafty app developer asks for reviews before you can fully analyse the results hence all the 5 star reviews - it's totally bogus, dont be fooled, there is no miracle app for SEO.
Final point on removing the app: using the standard delete app method within Shopify does not get rid of this app, it's still running ( for free!!!, though you can't access the app dashboard) - complete removal involves a fresh install of your raw theme files.
UPDATE 2/10/18:
After reading this review the developer offered us the app on a free basis & refunded 2 months of fees - we declined his offer.
We've been monitoring our site & since removing this app our site traffic has increased by over 80 % !!!
I used the app to help me but, I'm not having much luck with it. It is not performing well. If you could fix this problem It would help.
Hi there,
I hope this finds you well.
We have been emailing you behind the scenes to try help you, but I am not sure you are receiving the emails because we know that you want the app to work, and you still have it installed!
We would love to know what is not working, and what is not performing well.
Please let us know what problems you are having by emailing us back at support@seomanager.com
Here at venntov ( the team behind SEO Manager) we strive to give great support all of the time. Please email us and let us know how we can help you.
All the best,
Rhian Beutler
COO+ Co-founder
venntov