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I am usually good with installing things but with the help of Josh it got installed properly. Thank you for the great customer service. SEO Meta Manager is easy to manage and a great addition for any business to have. I recommend this app!
Loving how easy this is to use. Questions laid out simply, connects to google, runs reports, tell you how to fix, gives error messages and explains why. It's great and it won't be long till my page http://www.diamondsandglossaustralia.com is ranking better
super fast response and great work!
Great app! Highly recommended - very helpful, especially when you running your online store on your own and don't have much time for struggling with SEO.
So far so good. I really like the videos that are sent out to explain the different components in small bites. Looking foward to seeing the traffic increase!
Three days have passed and the problem is still not resolved. Very Poor Service!!! Working with SEO requires immediate actions. If you provide such kind of service you have to react immediately to the errors and problems in your app. Do Not Recommend This Company. I will be looking for a new application.
Hi there,
I'm sorry that you had a negative experience with the app. We have been emailing you regarding your experience, but perhaps it is getting caught in your spam folder?
Because we haven't heard back from you, I am responding publicly, in hopes that you receive this and we can open a dialogue as to where things started to go wrong.
On my end, this is what I see:
On September 5th at 12:58 PDT, you emailed us to let us know that you were having some challenges regarding the scan results on your page. At 4:10pm PDT the same day, Amanda emailed you back to let you know that there had been a recent change to the way apps are managed by Shopify, and gave you instructions as to how it could be fixed. On our end, it looks like you viewed the email that day- but again, there could be something wrong with both of our email systems.
On September 9th, a nearly identical conversation with Amanda took place via email, with you reaching out at 2:17am PDT and Amanda responding at 9:43am PDT on the same day. It appears on that day that we received an auto response from your email address ( it was blank). When that was received, Amanda emailed you back to confirm that you were able to make adjustments, but that email was never responded to- although from our end it appears to have been read.
At 9:53pm the same day, you left this review.
As far as I can tell, this is due to breakdown in communication heavily influenced by lack of email receipt/ the way your email client handles responses from help desks.
We want to make this right, and would appreciate an email response to support@seomanager.com . At venntov, we try to make every experience a good one, and apologize that this was not a good interaction for you.
Please email us back so we are able to help turn this experience around for you.
Best,
Rhian
President + Co-founder
venntov
App was easy to install and begin using - support was very prompt and professional. Haven't used long enough to comment further but so far off to a great start..
Excellent support, doesn't ask for extra money to help you integrate it into your theme or anything and helped within hours. I have just started to use the add on and so far it's very easy to do and I LOVE the google preview so I can see what I'm doing to what it will look like in a live search!!
Great service , Josh installed for me in just a few hours so come on google rankings!
Really liking how easy SEO Manager is to use and gives me extra tips to improve my SEO