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deleted the app a while ago and still getting charged for it. Just reached out to shopify hopefully I get my refund shortly. =(
Hi,
I wanted to touch base with you regarding this review as you were working with us behind the scenes to turn this negative experience into a positive one.
At venntov we take a lot of pride in giving excellent customer experiences, and I know you have not had one and I want to make that right.
From my understanding, you got the refund you requested. What else can we do to make this a positive experience?
Best regards,
Rhian Beutler
COO
****ATTENTION EVERYONE****
This app will crush your website and it will cause more problem with google verify.
My shop was already set up with google merchant center ,
after installing this app, google unlink to my shop and cannot claim again.
even after removing this app, Google still confusing and not verify at all.
I contact to support team and they admit that that have tech issue with Google and all they can do is refund. they don't know solution yet.
Now i still suffering for this and they did not take any responsible for this yet.
Big regret of my life with this app.
Instalei pra testar e não me serviu, desinstalei na mesma hora e mesmo assim fui cobrado 20 dólares. Não recomendo!!
Hello,
I hope this finds you well.
We are sorry to hear about the mix up, and to know that you are not satisfied with our service.
Unfortunately you installed our app on August 6th, and uninstalled it on August 18th- which is 12 days ( 5 over the trial period).
That being said- we are still happy to refund you your money, but it is imperative that you email us back. We emailed you as soon as we got your email and this review, however we have not heard back.
Please email us at support@seomanager.com. We pride ourselves on giving excellent service 100% of the time, and we want to make this right.
We look forward to connecting and to helping you out.
All the best,
Rhian Beutler
COO/Co-founder
venntov
SEO power tool. Rank higher. Be founded. Sell more. Manage SEO.
I want to promote my busness store and i have to think about the rank high
I know nothing about SEO or website, and this app was very easy to use. However, my sales and website visits dropped drastically....today I had 11 visits, and last year at this time I had 168. Very disappointed.
Remove all meta keyword from my collections I can see it
I have delete your app and they have not been erased
Hi there,
We have tried reaching out to you several times via email and we wanted to give you time to respond because you were initially responding to us.
That being said, you have stopped responding to us, and we really want to make this right for you.
Further, we want to clarify that when you use SEO Manager and enter in meta data through the app, it pushes to Shopify. That is agreed upon when downloading the app.
When you uninstall the app, the information you have already given to SEO Manager is not removed- we do this because we do not believe it is fair for people's hard work to removed when they uninstall the app.
However, if you want this removed, please follow up with us and we can do it manually, but we will need backend access to your store.
Please email us back at support@seomanager.com
Best regards,
Rhian Beutler
COO+ Co-founder
i wish it could work for me also like others mentioned, till now i think it's going to work
Very easy install customer support is super quick and make it so easy to get setup and ready to go. Will update again with results when possible.
awesome customer service. reply was prompt! can't wait to start optimising this
Their slogan is "Get Found", however, our company "Got Lost" using this app. We have been on Google first pages for years under "tube tops" and "tube top" because this is what we sell. However, once we installed the SEO Manager app, our company Got Lost literally in search rankings on Google. We are now rank on page 3 on Google where no body goes and have lost a ton of money because of this. Our company also disappeared off the tablet search and are no longer on the first pages either. We quickly uninstalled this app and found that you can actually edit your own keywords and collection keywords by using Shopify itself. If you are a company who is currently on the first pages of Google, we warn that you stay away from this app.