SEO Manager | SEO Optimizer

BEWARE, we installed this app and it really messed up our rich snippets on Google. It removed the "star ratings" and listed indicated our products a "pre-order" in SERPs. I contacted support and there was no reply. I have read other shop owners reporting the same issue.

Update:

Josh from SEO Manager subsequently reached out to provide a detailed response with potential solutions. He indicated they are aware of the issue and it will be fixed. In the end, we decided not to go with this solution.

I used this app to help me to diagnose the issues I was having with SEO. They claim to supposedly attend to do the fixes within 24hrs, but after 2 days nothing so I sent an email. No response, so I sent yet another email and finally gave up after 12days and deleted it. What's the point of paying $20 with no customer service?

Excellent service.. Josh is great! Thanks!

I just started using this app and it has helped me out greatly will continue to use it and support helped when I ran into a problem and fixed it right away

Id is a good app and hoop it wil boost my sales.and they can also help my shop to a good working business

READ BEFORE INSTALLING

I downloaded this app thinking it would assist with my SEO. To be honest if you are looking for something that just tells you the obvious then download it and waste your money but the reality is you could simply do what this does yourself at no cost. The big feature I thought I was getting was recommended key search terms but it turns out all it does is ask you to input the terms you want to use and then gives you a green light once you have typed this term into your description and title (pretty obvious to work this out yourself... its either in there or not.)

Once I uninstalled as I could not see the value of $20USD a month I ran into the big issues. I subscribed to another SEO manager tool that does recomend terms and give ongoing assistance to improve rankings, this cost me $35AUD for 12 months (about $25USD). It was analysing my meta information and telling me I needed to update it due to it causing a lack of ranking in google. When i reviewed what it was telling me and cross refferenced this to what was in my shopify SEO sections I realised it was still trying to draw information from the SEO MANAGER App which was no longer existent or editable. After doing further research I worked out you actually have to also unistall the code that gets automatically put into your theme. This is never mentioned at any point on downloading or uninstalling which is incredibly annoying and inconvenient as I have gone about 3 weeks with incorrect meta data. Information given by the SEO MANAGER was simply, resore your code back to a version prior to installing. This is a great idea if you havent modified your code since installing the app which I have done. I have now had to get Shopify support involved who are trying to rectify the situation. Hopefully this will be fixed shortly.

Again, this is a perfect app if you want to pay good money for no return.

UPDATE RESPONSE TO RHIAN BEUTLER, CEO

Thank you for your response but I think it is important to clarify some of the false information you have presented. Due to the unprofessional nature of providing this false information, if it were possible to give you less than 1 star you would be receiving a sub-zero rating.

As stated in my previous comment, it is easy to install and then remove the app from the Shopify store. What your site does not mention is that you change the code of the store to pull SEO information from your app instead of the Shopify SEO settings. You do not at any point mention this needs to be manually changed back to the original code to ensure SEO is able to work correctly.

You say you have reached out to me multiple times across phone and email. You also say you have emailed me three times which have all been opened and un-responded to. Both these statements are false. You have not tried calling me by phone at all and you emailed me once only on the 28/09/19. I responded to this email letting you know that Shopify admin had already got involved and fixed the issue for me. They got their coding team involved to fix the errors you had created. I can see this email was opened by your team but was never responded to.

I hope anyone looking at installing this app reads these comments and seeks alternative options prior to proceeding.

1.tried to test it and now my website is just blank.

The App completely ruined the look of our website and resulted in $$$$ lost.

Extremely poor, lack of knowledge and this!

Love how easy it was to setup and then linking it to Kit.

Already found some ways to improve the SEO for the store ..

I have being making changes to my home and other pages titles and descriptions, saving and then looking on my source code and no changes applied. wasted 5 days of doing changes for nothing. i am adding a 4star rating so that i encourage these people fix this issues.