SEOLab: All in #1 SEO — AI SEO
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We found out they had stopped all features on our site, no notification, no warning just left us in the dark without telling us which could have impacted out business very negatively and they have so many issues with this app that never get fixed and they still did this, not happy beware
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
It says free, but they limit how much optimizing you can do then you have to beg them for more credits... if it's free.... why? And since I asked for more credits, now I cant even get on.... says Bad Gateway..... only app I have on Shopify doing that. So now half my site is optimized and the other half cant do. Guess I need to find a real app that doesn't say free and then makes you ask for more. I feel like Oliver... "Please sir, I'd like some more"... Bunch of crap if you ask me
hank you for your feedback. I'm Mark from the SEO Lab team, and I'd like to personally address your experience.
We sincerely apologize for the inconvenience you encountered. The temporary outage occurred due to an unusually high load on our system. Several merchants attempted to process extremely large product catalogs simultaneously, which triggered a very high volume of webhooks, leading to server overload and a brief service disruption of approximately one hour. Our engineering team has since implemented improvements to webhook handling and overall system stability to prevent this from occurring again.
SEO Lab is completely free to use. The credit system exists solely to ensure fair usage and prevent misuse of the free service by extremely large-scale operations, such as processing 100,000+ products in a single run, which can generate significant infrastructure costs and impact performance for all users. These controls help us maintain a stable and reliable experience for every genuine merchant on the platform.
If your store has legitimate high-volume needs, our support team is always happy to review your case and provide complimentary credits where appropriate. Please reach out and mention this review, and we will make sure you are taken care of.
We truly value your feedback and are continuously working to improve both performance and reliability. We hope to have the opportunity to restore your confidence in SEO Lab.
One star is too much. This program made a mess of all my products from the Shopify store. After that i spent 5 hours fixing all tags, descriptions, and titles . i do not recommend this program .
Hi,
We’re very sorry to hear about your experience, and we completely understand your frustration. This is not the experience we want any merchant to have with SEO Lab.
One of our support leadership team members will contact you directly to review what happened and help resolve the issue as quickly as possible. We have also noticed several SEO-related issues on your website that may be contributing to the overall problems, and our team is currently preparing a detailed audit report to share with you.
We truly appreciate your feedback and will do our best to help clean this up and improve your experience.
Worst app i have ever installed, too many problems, they constantly tell you the technicians are on it but been going on for months and now because i questioned them about issues and when will resolve them they have done something to the app on our store to cause more issues, stay away.
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Well, I wish I could say that this app was amazing and give it 5 stars but at this point it really just feels like a big scam. I hate to use the S word here but they only give you 50 quota to fix your alt text on your store that has thousands of images and the 50 they do give you I'm pretty sure didn't even do it and if it did do it it did it in the wrong spot I need them on product images not blog images that doesnt even have two images and then their messaging system won't let you send the name of your store for them to send you extra free quota. So yeah it just feels like a big scam thanks for Wasting my time
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Misleading when says "free" then wants to charge after installing. Be up-front with your model. Don't expect something for nothing; just be clear. Also, the chat popup is obnoxious. Couldn't close it and didn't need it.
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Terrible
Hi, Thank you for your feedback.
A member of our support leadership team has reached out to you directly and is eager to help resolve this with you.
SEO Lab
App is pretty good, however recently I'm being hindered being able to use it uninterrupted by agents prompting me to allow screen follow every 10 seconds with now option to turn this off altogether.
PS I swear Frank if you make me lose any data with your constant prompts I am going to flip with you!
Hi Yorkshire Sharpening team,
Thank you for your honest feedback and we sincerely apologise for the disruption.
The repeated screen sharing prompts are coming from Crisp, the third party tool our support team uses. They recently made changes that caused these prompts to fire without any option to dismiss them. This is not part of SEO Tab and your data is 100% secure.
We are already in contact with Crisp to get this fixed immediately.
A member of our support leadership team has reached out to you directly and is eager to help resolve this with you.
Athar
SEO Lab | Shopify App Partner
AWFUL!
Thank you for your feedback. A member of our support leadership team has reached out to you directly, and is eager to help resolve this issue with you.
Awful experience with this app. I sell furniture, and after installing it, I discovered weeks later that it had randomly added images of electronic products to my listings. This is completely unacceptable and could mislead customers. I removed the app immediately.
Additionally, the features it offers are nothing special or particularly useful. Very disappointed—this app is not worth the hassle.
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
