SEOLab — SEO Todo‑en‑Uno
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One star is too much. This program made a mess of all my products from the Shopify store. After that i spent 5 hours fixing all tags, descriptions, and titles . i do not recommend this program .
Hi,
We’re very sorry to hear about your experience, and we completely understand your frustration. This is not the experience we want any merchant to have with SEO Lab.
One of our support leadership team members will contact you directly to review what happened and help resolve the issue as quickly as possible. We have also noticed several SEO-related issues on your website that may be contributing to the overall problems, and our team is currently preparing a detailed audit report to share with you.
We truly appreciate your feedback and will do our best to help clean this up and improve your experience.
We found out they had stopped all features on our site, no notification, no warning just left us in the dark without telling us which could have impacted out business very negatively and they have so many issues with this app that never get fixed and they still did this, not happy beware
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
我感到很糟糕，我用了很多工具优化的AIT，安装了你们软件为什么全部帮我改成商品标题了？另外你们软件直接覆盖了我原有的ALT为什么不提供恢复的功能呢？我在设置指南里没有点击第二步设置图片的ALT，结果你们还是把我原先的覆盖了，那也应该给我一个可以恢复的选项，是吧？
Very disappointed with my paid plan im not getting anything extra from a paid plan in fact its causing issues. I can not optimise content withou paying more money which i m not doing . I will be unistalling and going else where if i do not see an improvement i now have another issue that your app is causing very unhappy.
Thank you for your feedback. I personally reviewed your entire conversation with our support team and discussed it with our relevant team members. A senior member of our support leadership team will reach out to you directly and we are eager to learn more about your experience and make things right for you.
It says free, but they limit how much optimizing you can do then you have to beg them for more credits... if it's free.... why? And since I asked for more credits, now I cant even get on.... says Bad Gateway..... only app I have on Shopify doing that. So now half my site is optimized and the other half cant do. Guess I need to find a real app that doesn't say free and then makes you ask for more. I feel like Oliver... "Please sir, I'd like some more"... Bunch of crap if you ask me
hank you for your feedback. I'm Mark from the SEO Lab team, and I'd like to personally address your experience.
We sincerely apologize for the inconvenience you encountered. The temporary outage occurred due to an unusually high load on our system. Several merchants attempted to process extremely large product catalogs simultaneously, which triggered a very high volume of webhooks, leading to server overload and a brief service disruption of approximately one hour. Our engineering team has since implemented improvements to webhook handling and overall system stability to prevent this from occurring again.
SEO Lab is completely free to use. The credit system exists solely to ensure fair usage and prevent misuse of the free service by extremely large-scale operations, such as processing 100,000+ products in a single run, which can generate significant infrastructure costs and impact performance for all users. These controls help us maintain a stable and reliable experience for every genuine merchant on the platform.
If your store has legitimate high-volume needs, our support team is always happy to review your case and provide complimentary credits where appropriate. Please reach out and mention this review, and we will make sure you are taken care of.
We truly value your feedback and are continuously working to improve both performance and reliability. We hope to have the opportunity to restore your confidence in SEO Lab.
App is pretty good, however recently I'm being hindered being able to use it uninterrupted by agents prompting me to allow screen follow every 10 seconds with now option to turn this off altogether.
PS I swear Frank if you make me lose any data with your constant prompts I am going to flip with you!
Hi Yorkshire Sharpening team,
Thank you for your honest feedback and we sincerely apologise for the disruption.
The repeated screen sharing prompts are coming from Crisp, the third party tool our support team uses. They recently made changes that caused these prompts to fire without any option to dismiss them. This is not part of SEO Tab and your data is 100% secure.
We are already in contact with Crisp to get this fixed immediately.
A member of our support leadership team has reached out to you directly and is eager to help resolve this with you.
Athar
SEO Lab | Shopify App Partner
Went from a fully free solution to almost a fully paid app. And even with free option you might end up paying for something by mistake since they use a 100$ / month limit thant u can't lower and you will be billed by mistake
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
AWFUL!
Thank you for your feedback. A member of our support leadership team has reached out to you directly, and is eager to help resolve this issue with you.
Worst app i have ever installed, too many problems, they constantly tell you the technicians are on it but been going on for months and now because i questioned them about issues and when will resolve them they have done something to the app on our store to cause more issues, stay away.
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you.
Terrible
Hi, Thank you for your feedback.
A member of our support leadership team has reached out to you directly and is eager to help resolve this with you.
SEO Lab
