SEOLab — SEO Todo‑en‑Uno
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It has been a bit of a bumpy ride with this app, but thanks to Frank and Alex, things are optimized once again. Here is what happened.
Before running its bulk meta tag update, I clicked the Create Backup button. I then ran the update with the "Overwrite" option unchecked — expecting it to SKIP products that already had meta tags. Instead, it overwrote most of my product meta titles and descriptions across more than 1,300 products - which were ALREADY OPTIMIZED. Then those titles were 80-90 words, and the descriptions are more than 1000 words - the app having scraped them from ordinary page descriptions.
It took several days to get assistance from the SEOLab team in reversing this semi-disaster, but once I got their attention they worked diligently to make sure all of the crazy long tags were fixed. They can't really explain what went awry with the AI.
Another bug I discovered. When I edited product or collection descriptions using the app (not inside Shopify’s editor but inside their app’s editor), and then hit “Save,” it removes all the links. I have learned to only edit products in the native Shopify editor - NOT in this app.
I am a bit wary of using many of the features, given what happened. However, I love the simplicity of the interface. I will continue to use it for some things, and I do appreciate their diligence in assisting me.
Hi Shungite Queen,
I’m very sorry for the experience you’ve had with SEOLab, especially the unintended changes to your product metadata and the lack of timely support afterward. We understand the impact this has had on your store and the amount of manual work you’ve been left with.
I’m a senior member of the team and would like to personally take ownership of this case. We’re reviewing the bulk update and the issues you reported with the editor, and I’d like to work with you directly on the next steps toward restoring the affected data.
I’ve also reached out to you by email so we can continue this privately and get this properly addressed.
Senior Account Manager
SEOLab
It takes a long time to get everything done. That might be me, though, because I already had hundreds of items in my store. Now that it is up and running it is great. I am looking forward to see the ultimate outcome with my store.
Just a beginner and still learning. So far so good
ok
Very good app with an amazing customer support. Mehak was very good and helped me a lot.
David brindo una excelente asesoria y soporte, es una buena herramienta para la gestion del SEO
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My very first experience on this app was made good from the online support and help of Urooj, who assisted me over this time.
The app is absolutely amazing. I needed one that can indicate if my work is not correct and it does that. The customer care services were good thanks to mehek who was walking me through the process and gave me clear directions.
So far, the experience is very good! However, I added new photos to new collections but is not showing up in the images optimization. This is a feedback for improvement.
