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I would ignore the other one-star reviews. We have used this app for just under a year now, and it has been great. Support has been effective in answering questions and clarifying features and use cases.
There is a ton of valuable information provided by the SEON tool to qualify orders, and this information would have otherwise been inaccessible. This tool gives us the confidence to move forward with orders, further verify customers, or outright cancel orders in an industry where fraud is common.
Thank you, SEON!
Realmente no me he dado cuenta de lo "desprotegido" que estaba hasta que he tenido dos fraudes con tarjeta en la misma semana. Esta aplicación te brinda mucha información para poder evaluar si la compra se trata de una compra real o un fraude. SEON te añadirá en cada compra una etiqueta de riesgo y si aprueba o deniega la compra puediendo escoger que lo haga de forma automática o interactuar tu de forma manual. Las tarifas de precio son muy razonables y el servicio técnico es fabuloso. El primer día de uso hablé con un técnico (Walter) y me dió una serie de consejos muy útiles. Realmente no podría estar más contento y ahora me siento mucho más seguro a la hora de enviar productos puesto que tengo una información y un análisis muy valioso que me hacen estar mucho más tranquilo. Muy recomendable!!!!!
¡Muchas gracias por la revisión detallada! Apreciamos mucho sus comentarios. 😍
¡Lucharemos contra el fraude juntos! 👊
Walter
Doesn't work. Nothing will load. Tried a fresh reinstall and even uninstalled another Fraud app incase of conflict and still nothing.
Hello,
Thank you for your review, and we apologize for any inconvenience you experienced. Our team attempted to reach out to you, but it seems the email address we have on file is not working.
Please get in touch with our support team at support@seon.io. We’re eager to assist you. It might be a browser-related issue, but we can arrange a call to investigate further. Rest assured, we will resolve the matter.
We look forward to hearing from you.
Best regards,
The SEON Team 👊
This app was only OK.
it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it.
It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right
now they raised the price to $600month??
doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month
Thank you for the review!
We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer.
If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you.
SEON Team 👊
We love SEON. This app allows us further insight into who is ordering from our store. It lays out all of this information in a easily digestible format that is customizable for your needs. Overall, 10 out of 10.
Thank you for the review, we appreciate it! 😍
Very detailed and configurable. Provides checks that I never thought possible. An indispensable tool.
Thank you for the review, it's well appreciated. 😍
Flexibility is key, we want to make sure everyone can perfectly tailor the system to their own business needs. Please reach out to our team anytime you need assistance.
We'll fight fraud together! 👊
This is probably the most in-depth fraud protection on Shopify. There is a bit of setup and learning but has been effective in flagging repeat fraudulent customers and past scammers trying to make new accounts.
Thank you, we appreciate your honest feedback! 👍
The high flexibility and customization we offer require a small learning curve when you take advantage of these extra options, but we're always here and happy to help with all that.
Let's fight fraud together! 👊
I installed Seon to protect my business from fraudulent transactions. Walter was very helpful, not once but twice. Both times I had questions he not only answered them, and fixed them for me he also showed me where to look. It is reassuring to know that someone is there to help if one is unsure.
Thank you for the feedback, it's highly appreciated! 😍
We know fraud prevention could be scary for someone outside of this industry (it shouldn't be), but we believe everyone should stay protected.
Our product is designed with this in mind, to offer a robust system with a seamless experience for merchants. An awesome team is also here to help and offer customization recommendations.
Let's fight fraud together! 👊
This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.
Thank you for the awesome review, it's greatly appreciated! 😍
We love to do our best to support you! 👊
Love the app. If you understand the chargeback process, this app provide the tools needed to prevent and fight chargebacks. It has more insights on orders necessary to make an informed decision about the order fulfillment process
Thank you for the review, we love your feedback. 😍
Our mission is to create a fraud-free world and we will do this together. 👊