Overall rating
4.4
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 21, 2023

This app was only OK.

it did provide a lot of useful information on the order, but forget about relying on it for useful automated fraud protection is not possible. you still have to babysit it.

It maybe saved us 1-2 chargebacks a month, but it was wrong just as often as it was right

now they raised the price to $600month??

doesnt make sense to pay $600 to save maybe 1or 2 $45 chargeback a month

PrintChecks Pro
United States
Over 1 year using the app
SEON Technologies Ltd. replied November 27, 2023

Thank you for the review!

We offer an enterprise-grade tool with unlimited flexibility and customization to enable merchants to tailor the setup to best fit their needs and every unique risk pattern. In some cases, stores don't need the level of service and possibilities SEON offers. Automation is key, we help huge fraud teams cut back on their manual review time, by enabling them to create an unlimited number of custom rules for any pattern, behavior detection, and automation they prefer.

If you need help with the customization we advise you to reach out to our support team and they'll be happy to assist you.

SEON Team 👊

January 6, 2024

Would not recommend. Fraudulent transactions still slip by this app. And they don't insure orders or provide any guarantees, so our business is still on the hook for fraudulent orders and chargebacks. As a result, we were still needing to manually review every transaction, defeating the whole point of needing the app. The app was costing us each month and we were still doing the work the app was meant to do for us.

bootsandbrothers
United States
About 3 hours using the app
May 18, 2023

This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.

Betterjewelry
United States
10 months using the app
SEON Technologies Ltd. replied May 18, 2023

Thank you for the awesome review, it's greatly appreciated! 😍

We love to do our best to support you! 👊

April 22, 2022

SEON. Fraud Prevention has helped us screen orders for fraud more quickly and effectively than other apps that we've used. I highly recommend trying this app.

VIVO - desk solutions, screen mounting, and more
United States
Almost 2 years using the app
SEON Technologies Ltd. replied April 22, 2022

Thank you for the feedback, we appreciate it!

Let's fight fraud together! 👊

January 10, 2022

Great support. Walking through the app with a member of the support team helped us understand the meaning of the fraud level associated with each order. The app is customizable in that you can set your own comfort level to flag fraud. You can also choose to have SEON automatically decline orders that are flagged as fraudulent. We chose not to do this since we prefer to review the orders ourselves. This is not fraud insurance. It helps you identify fraudulent orders on top of what Shopify's platform offers.

Light As Air Boats
United States
Almost 2 years using the app
SEON Technologies Ltd. replied January 10, 2022

Thank you for the great feedback, it's highly appreciated! We are happy to help and support you anytime, making sure your business stays protected.

April 25, 2022

Love everything about Seon and Walter have been so helpful in hopping on a call with me to further assist in my understanding of the full potential of the app. If you're looking for a great app to stop fraudulent orders from your store, then Seon app is for you.

Ringz & Tingz Jewels
United States
Almost 2 years using the app
SEON Technologies Ltd. replied April 26, 2022

Thank you for the nice words, it's highly appreciated. 😍

I and the team are always happy to assist. We're on the same mission of fighting fraud. Our goal is to provide you with a great tool for preventing fraud, but also an awesome experience using it.

Cheers,
Walter

February 16, 2022

Just the best app support on all Shopify Market. Walter was with me for any support I required and also consult me due to security system

95gameshop
Hong Kong SAR
Almost 2 years using the app
SEON Technologies Ltd. replied February 16, 2022

Thanks for the great feedback! You're right, we aim to provide the best support experience. I'm always happy to help. 👊

Cheers,
Walter

June 30, 2022

I installed Seon to protect my business from fraudulent transactions. Walter was very helpful, not once but twice. Both times I had questions he not only answered them, and fixed them for me he also showed me where to look. It is reassuring to know that someone is there to help if one is unsure.

booksrusandmore
Australia
Over 1 year using the app
SEON Technologies Ltd. replied June 30, 2022

Thank you for the feedback, it's highly appreciated! 😍

We know fraud prevention could be scary for someone outside of this industry (it shouldn't be), but we believe everyone should stay protected.

Our product is designed with this in mind, to offer a robust system with a seamless experience for merchants. An awesome team is also here to help and offer customization recommendations.

Let's fight fraud together! 👊

June 29, 2022

Realmente no me he dado cuenta de lo "desprotegido" que estaba hasta que he tenido dos fraudes con tarjeta en la misma semana. Esta aplicación te brinda mucha información para poder evaluar si la compra se trata de una compra real o un fraude. SEON te añadirá en cada compra una etiqueta de riesgo y si aprueba o deniega la compra puediendo escoger que lo haga de forma automática o interactuar tu de forma manual. Las tarifas de precio son muy razonables y el servicio técnico es fabuloso. El primer día de uso hablé con un técnico (Walter) y me dió una serie de consejos muy útiles. Realmente no podría estar más contento y ahora me siento mucho más seguro a la hora de enviar productos puesto que tengo una información y un análisis muy valioso que me hacen estar mucho más tranquilo. Muy recomendable!!!!!

Corseteria Lita
Spain
Over 1 year using the app
SEON Technologies Ltd. replied June 30, 2022

¡Muchas gracias por la revisión detallada! Apreciamos mucho sus comentarios. 😍

¡Lucharemos contra el fraude juntos! 👊

Walter

November 16, 2022

Very detailed and configurable. Provides checks that I never thought possible. An indispensable tool.

Weinermusic
United States
Over 1 year using the app
SEON Technologies Ltd. replied November 16, 2022

Thank you for the review, it's well appreciated. 😍

Flexibility is key, we want to make sure everyone can perfectly tailor the system to their own business needs. Please reach out to our team anytime you need assistance.

We'll fight fraud together! 👊