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SMS Surveys by Servmetrics

SMS Surveys by Servmetrics

Developed by Servmetrics Ltd.

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Price: Custom Free Trial: 30 days More info
  • Engage your customers by SMS text message minutes after they place an order
  • Turn happy customers into instant social media promoters, and engage with unhappy customers in real-time to turn their experience around
  • Fast and easy to setup, be up and running in less than 10 minutes



Did you know that a person's brain releases a rush of endorphins immediately after making a purchase? (Wall Street Journal )
Or that you can turn a dissatisfied customer into a very loyal one if you intervene in real-time? (Shopify Blog )



SMS Surveys by Servmetrics lets you make the most of the post-purchase opportunity by engaging your customers immediately after their purchase is made, using the communication medium that they are most likely to engage with: SMS text message.



See how SMS Surveys engages your customers by sending yourself a test survey now.


What does SMS Surveys by Servmetrics do?




  • Delivers SMS surveys to customers immediately after a purchase is made
  • Turns happy customers into social media promoters by giving them one-click access to your social media accounts
  • Turns unhappy customers into loyal ones in real time: we will notify you by SMS text message within seconds of any customer reporting a poor shopping experience


Why use SMS Surveys by Servmetrics?



  • Make the most of the post-purchase endorphin rush by engaging your customers seconds after their purchase
  • Increase the likelihood of customers telling their friends about your store on social media
  • Most businesses only hear from 4% of their unhappy customers (Source: “Understanding Customers” by Ruby Newell-Legner), but Servmetrics lets you discover customer unhappiness in real-time so you can save the day

Servmetrics is trusted by some of the largest restaurant brands in the world, and is now available for integration with Shopify.

For help setting up SMS Surveys for your store please visit our Getting Started guide.



Keep your customers delighted, loyal and engaged - signup for SMS Surveys for Shopify today.

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SMS Surveys by Servmetrics is free for 30 days. Pricing is based on volume of messages sent. To view our pricing please visit our pricing page.

30 days

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