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Sesami suddenly took off all of my availability for bookings and I was not notified nor did i change any settings. i did not have an bookings for a month due to my clients seeing no availability for any date on forward.
Hey Kimora, Thank you for your review!
The availability is not showing as usual because of an invalid variant value, which can be fixed instantly by updating the duration to a readable value like "1 hour". We tried to contact you by email and phone several times and will try to connect again.
not find yet
Best appointment booking app we found. An overview of the months in calendar would be nice instead of just day by day. Maybe intergrations with Smile Loyalty and HubSpot CRM would be an improvement
Thank you so much for your review and claiming that we’re the best!
Would you change your review to a 5 star if we are to tell you that integration with both Smile and HubSpot is doable even right at this moment?! ✋
With Smile and Sesami, your customers can redeem a reward for a free service appointment, right in the Shopify POS.
For HubSpot, we have awesome merchants who do the integration to pull in customers appointments into HubSpot via Shopify > Zapier integration.
Why not you book a demo call and we’ll discuss this more? Sesami.co
Nice idea and implementation with shopify, but it is still missing some features for booking services.
We use it to book appointments but there is no card hold option (for no shows) and the code has some weird bugs.
I tried to use it but its not very flexible. I would like to have options of not choosing duration for services. like to pay for a deposit fee. s
Glitchy. It's fairly straightforward to set up and use and, when it's working well, it's great! But I often have customers receiving an error notice when they try to select a time... they log back in in front of me and suddenly it's working again. I have the same experience when testing it. Sometimes it works, other times I receive an error message. Very frustrating!
I've setup this app, it works great no problems and has great integration with both POS and online store channels but still lacks multiple reservation per a POS cart which is critical for our business.
Easy to set up application, I did not have any issues. I'm looking forward to trying it out and seeing how it works.
cool app man cool app man cool app man cool app man cool app man cool app man cool app man cool app man
Hyvä sovellus, Ystävällinen ja asiallinen asiakaspalvelu.
great app must have for google users
Best app for appointment bookings! I tried so many different apps for my website, but this one is by far the best!!! recommend 5/5
Sesami booking is easy to understand and the staff are really helpful. I've been working with Jeanny and she help me set up my booking preferences and was very attentive to my needs.
This company prides itself on denying refunds to customers who forgot to cancel their subscriptions. Even if you warn them right after a charge they will hide behind their cancellation policy to not refund you. Shopify even honors a subscription refund so I'm not sure why they think they can do this. Also, they purposely make it impossible to cancel your subscription service unless you ask them to cancel it for you. I see that as disturbing because almost every subscription service has a cancellation option in their app settings. Please refrain from using this service as there are more honorable and reputable booking apps available. The last thing is don't be afraid to use a credit card chargeback to get your money back from this company.
Hi David,
We are here and have always been here, working with partners like yourself. We have the most generous free trial in our category, making sure you're not rushed to set things up. We even offer a free onboarding call.
And canceling your Sesami plan is like any other Shopify app by uninstalling the app. This is well documented in our help guides and we also shared that with you by email.
Even though we don't have a refund policy, but we did refund you as a courtesy since you are a partner, and we believe we are in this together. We sent you tens of emails, making sure you got your refund, but no response.
We appreciate you replying to our emails and reconsidering your one-star review, to make things fair.
Guter Service, gut gut gut gut gut gut gut gut gur gur gut gut gur gur gur gur gur gut gur gut gur gur
good app but i costomer get a bit lost when they click the book
ada
this is exactly was i was looking for. It was kind of confusing at first but being able to watch videos helped a lot!
I use Sesami for several of my customers. Love the app - and and amazing team! The team listens to their users and develops their bookingsystem based on their/our feedback. Love the bookingsystem now - gonna love it even more in the feature. Covers my needs!
We have been using Sesami for over two years now for booking on our online site. The App is amazing and very user friends for both our customers and staff to use. The help & support team for the app are very helpful and very responsive.
Great booking app with very well-thought out features and functionality. Also, great development team behind it that is constantly improving the app with regular updates. They support their clients and walk them through the app's features during multiple onboarding calls. Couldn't have asked for more
Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!Cool!!!
The CX Manager Leonardo was very helpful and informative. Unfortunately, this app does not fit my business. It does not allow me to set a blocked time for my classes. For example, the classes run every second Saturday for three weeks. This app will only allow those interested in attending a class to sign up and pay each week and not sign up and pay once for the series of classes. So, the stars go to the professionalism of the CX Manager who went above and beyond trying to assist.
This is the best App that you can get out here for all your bookings and they have an amazing team ready to assist you at any moment. I wanted to give a personal shot out to Mariana Corsetti for the amazing support.
Keep Improving!
Thank you.
Customer service is at the top of my list with any company I choose to do business with. This team has been surprisingly amazing. If this app can accommodate your scheduling needs, I highly recommend them, not just for the product, but for timely, understanding, and courteous client support.
Its only free for one service and I need a free app that is free for multiple services. I haven't met any business owner who liked this app.
Update: they did call me to help me find alternate ap that would work better for my company. They are friendly and very helpful.
I was served by Leonardo and had excellent service. He listens and is available to answer all my questions. I am very satisfied and the application is easy to use.
Still Learning. I don't know how to use the app yet. I think it's easy to use as soon as i get a hang of it.
We have used Sesami for over 3 years now. They are always adding to their offerings and their customer support is next level if you ever need a hand with anything they go above and beyond to help you solve it.
Also our clients love how easy it is to book a time spot with us, we get so many comments about how its so much easier than a lot of other options out there.
We are very grateful for the excellent service provided by Sesami and the people behind it. It's very easy to use and allows our team members to schedule their availability easily and for our customers to book appointments. Thank you for your amazing support!
The Application Sesami is amazing you just think about any option and the option become reality.. Seems like the application have unlimited options... but more than that the support team provides an outstanding services and with just a blink of eyes your query is resolved.
muy agradecida, Mariana es grandiosa y me ayudó mucho. Me creo una cita. Se necesitan mas empleados como ella.
Only feature I'm missing is having a way to put a maximum capacity per class. And allowing customers to book only up to that capacity.
Hey there,
Thanks for your review!
This feature does actually exist :)
As we already sent this info directly to you. Ref. Help guide: https://help.sesami.co/hc/en-us/articles/360052498913-Group-Appointments
Did you know we do offer a dedicated onboarding session in which we help you setup Sesami in the best way possible for your business model? Make sure you don't miss that :)
I evaluated a number of scheduling apps and in the end Sesami had the best customer service and instructions. I'm still getting my head around the app but so far it's meets most of my needs.
Hey Arogya team,
Thank you so much for taking time out of your day to leave us this super kind review. We are happy to hear that you are enjoying our customer service and instructions.
It's great we're already connected and got to know how to make our app even better for your business. We'll keep you posted on those updates, in the meantime, you know how to reach out to us :)
We are a new startup and Sesami has worked diligently to support our unique business model. Leonardo and Mariana had been great support as customer success managers and always answers my questions/inquries. The whole team is always there to help from customer success to developer and even the founder. Really appreciate the service they are providing.
Hey On The Glow team, we do appreciate your beautiful words!
We simply love to be a partner with you and for you to be part of our startup program. We're proud to see the bespoke booking experience we designed and built for you in action. This shows your limitless imagination and the power of Sesami as a platform.
Let's grow together!
The app is great and the staff are fantastic. Leonardo and his team are incredibly helpful and go above and beyond what you'd expect from app developers. Wouldn't use another booking app.
Très bonne app mais dommage de ne pas avoir une veersion app mobile plus easy à utiliser que de devoir se connecter
The app needs to include more automated forms like acuity. For example I use consent forms for my services
Good app, very useful, does what it says it does. Would love it if I could make vary coaches available for different activities though.
Awesome app and very user friendly which is a huge plus! Support team is also extremely helpful as well if you run into any issues or problems.
The app is easy to use and allows me to have several bookings available at once. The support team is there every step of the way to ensure a fluent product. 10/10
App looks clean and functions well. Support team is very friendly and helpful. I would definitely recommend.
NICEEE perfect for a starter and the funtions provided are sufficient for a simple appointment booking.
as yet I haven't used this but I've had no problem with loading and updating etc, Hopefully I will get some bookings very soon
Had some initial difficulties with a couple of integration issues but Ehsan and his team went above and beyond to rectify the issues and figure out some clever work arounds, even scheduling video calls between the US and Australia. The system is working very well and the future updates sound promising.
Hi there, thank you for your review.
We are happy to be connected. As always, Sesami has been stable and the reason for not seeing an event available is the variant settings.
As you said, our general support hours are 9am-5pm Eastern Standard, GMT +5. However our support team are a global team across multiple countries and timezones and as you saw we tried to reach you in the morning or afternoon Western Australia time. Looking forward to our onboarding call and answering all your questions.
Great planner, effortless integration. I wish though I could customize the emails more and send it as if it's my email address.
App works well for us to rent meeting rooms. I had two issues and the support was spectacular! Solved my issues both times within the hour. What more could you want!
very usefull, i use it on my studio. Thanks for developing this app, is very good for my customers and all.
Used this app for bookings for our startup waxing studio - easy to configure and integrate into the shopify theme. Support team has been fantastic!
I was very nervous changing booking platforms but I wanted everything connected from my shop. This app is exactly what I was looking for and very easy to setup and manage!!! - idesignmystory.com
Works flawlessly! The support is superb! Their onboarding consultation open the door to new options that made a great app even better. Can't say enough nice things about them!
It helped more work through complicated steps that I do not typically understand! I love this and meets my requirements!
Sesami app customer support is great and swift. Aymane C. was excellent at helping with my questions and issues. I only wish this app had a few more features such as appointment reminder text or emails.
good to use as a booking app but why cant i just use it for multiple purpose like appointment and membership?
Initially I needed help with integrating the app. I was surprised to get chat replies on Sunday night! I totally recommend this trusted Shopify partner to ya!
Super SAV, simple d'utilisation, je recommande. Quelques petits soucis au démarrage sur la visualisation du calendrier, mais le chat de support à su régler rapidement le problème.
Very versatile to use for all sorts of products. Has helped keep out team on track. Amazing Customer Service!
Simple and ease-to-setup! Had scheduling/booking setup in less than 5 minutes and is exactly what I needed for my store.