Avis (423)
Affiner
-
Par note
I own a retail clothing store and Sesami helped me create a booking platform for private appointments for my customers. I am using it for a seasonal sale and our customers are loving it! This tool has taken my store to another level of professionalism and customer service!
only started but love it . cant wait to see how i continue to get on with it as my business utilises it
This app was great for scheduling customer shopping appointments during our first phase of reopening after COVID. It was easy to use, quick to setup & worked great for what we needed. We were very happy with the app & would recommend to other stores looking for a scheduling tool.
What a great plugin - super easy to install, fair pricing and an amazing customer support. Really looking forward to fully leverage the plugin!
great support from the team making adjustments to work just right for our business - always quick to resopond
I was able to reach tech support to assist me on connecting my store. Everything worked out great and I am pleased with your services.
Great quick support and professional service. At first the app did not fully support the theme I had chosen but the developers quickly customised the code for my theme.
Highly recommended.
This app is very straightforward and simple use! The customer service is excellent as well, Randy was able to solve my issue quickly and provided me with a customized tutorial on how to navigate the app.
I was on board and on the $49 plan and doing fine from March 2020 through July 2020 until they stopped responding to tech support requests in August 2020 and did not answer the phone support number. I am very disappointed that the system is now really slow, it has been down due to upgrades and has many so-called features that are problematic. they used to be great and simple - but now they are pretty bad and it is now costing us too much time, money and aggravation even with our customers trying to submit bookings online
I am not interested in continuing on with this app...there are too many limitations to list. Its not worth the money. Find some other app. I too am looking elsewhere. They rolled out (2) updates and features without telling us and it broke our system flow.
Hey there Joe, you have been holding this threat of a bad review over our heads since you first signed up and to be honest, it’s a bit of a relief to cut our losses and just move on with your account.
What you are really requiring for your business is a fully customized system from the ground up with a developer who can take all your feature requests and implement them. While we both tried our best to make it work, sometimes you just can’t fit a square peg in a round hole.
To date, our team has spent:
- 20+ chat interactions
- 20+ email threads
- 8+ phone calls totalling almost over 4 hours of direct support...
explaining how Sesami works, setting it all up for you (free of charge), answering all your questions, fixing workflow issues, debating features and requests, and generally supporting you in setting up your business 100% on Sesami.
Yes we accept the fact that our app was under maintenance (took 2 minutes) and we should do a better job in notifying merchants upfront. We’re not perfect but we try our best and we stand behind the value of our product at your subscription rate of 49$/month.
Sometimes, it just doesn’t work out. It’s okay. We wish you the very best of luck in finding the right app that suits your needs perfectly.
- The Sesami Team
Best appointment booking app we found. An overview of the months in calendar would be nice instead of just day by day. Maybe intergrations with Smile Loyalty and HubSpot CRM would be an improvement
Thank you so much for your review and claiming that we’re the best!
Would you change your review to a 5 star if we are to tell you that integration with both Smile and HubSpot is doable even right at this moment?! ✋
With Smile and Sesami, your customers can redeem a reward for a free service appointment, right in the Shopify POS.
For HubSpot, we have awesome merchants who do the integration to pull in customers appointments into HubSpot via Shopify > Zapier integration.
Why not you book a demo call and we’ll discuss this more? Sesami.co