Sesami : App de Réservation , 405 avis
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this app is messy. it double booked my clients, it also creates issues with booking for my clients. It does not prompt to enter contact info and it does not sync with my google account automatically like most other booking apps. This is too much work.
Hello there Conjure Queen, we appreciate your review and empathize with the situation in regards to double booking for your clients. We really do. We want to make Sesami the best in our category and are committed to providing the best customer service. In response to your comments:
When you indicated to us this had happened (double booking), we offered assistance to fix the problem within a very short time frame from your initial support message but instead of replying, you left a 1 star review. With a little bit of communication and understanding, this issue could have been resolved fairly quickly.
You are right that we currently do not have google calendar synchronization but it is in our plans and will update here when it is completed. Like all apps in the Shopify store, sometimes one just doesn't fit a specific business workflow a merchant might have, but it does not mean that our app is messy or it's too much work.
We wish you all the best in the future and hope you reconsider your rating as we feel it is a bit unfair assessment from a free trial.
The support team is amazing!!! the app is very friendly.very easy to work with .
there are couple of options to book an appointment.
the only thing you have to think about is that you can't have overnight booking .
They need to implement a way for people to schedule multiple dates at once. Currently you have to open time slots per day. Other than that, makes appointment scheduling seamless.
App looks clean and functions well. Support team is very friendly and helpful. I would definitely recommend.
Super app support rapide et precis je recomamnde vraiment pour faire des reservation ils sont au top je recommande
It has a great booking system and when help is required for set up or change, the team are straight onto it for you. Great service.
We just added this app to help with setting up Virtual fittings since our brand has moved to online only due to COVID. I'm so please with the ease of installation, integration, and set up. I ran into an issue with setting the duration and support was quick and they fixed the problem for me and also sent me a tutorial video for how to do it in the future.
I am not satisfied with the time selections. can only book on the hour, can not book on the half hour time frame. I have to cancel at the moment but I will look into again when this change is made. please keep me updated on this feature.
So far so good with this app. We've only begun to use it so will report back. However, the customer service has been excellent in getting us set up and on track. Hoping to give it a 5 star in the near future.
Great customer service and I like the principle of the app. I'd made a previous review saying "it is a little slow to load the 'select time' on the service page in question so customers have been adding the service to basket which causes extra admin to get them booked onto specific time slots but hopefully this will improve.". Aymane reached out upon reading my review to let me know they could fix this for my site and offered to implement it for me. Exceptional service!