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The app needs to include more automated forms like acuity. For example I use consent forms for my services
The app is super practical and the customer support is top of the top !!! Thank you very much for your precious help !
Glad to help!
Thank you very much for leaving us such an awesome review.
Save your time and download Tipo booking instead. Downloaded Sesami for my site, it worked at first, and then I was unable to see any of my available appointment times on my product page. After a week of trying to contact Sesami customer report and receiving no help or calls back, I decided to delete the app and try another. Don't waste your time, there will be no help provided when you need it.
Hey there Emily,
We're sorry to hear this! We do try our best to get to all the support tickets as fast as possible. We did promptly replied to your emails in the last couple of few days to resolve your issue.
In regards to your issue:
The reason you don't have a time slot available on the calendar is because you had a synced event on your Google Calendar. If you block a time on your Google Calendar it will also be blocked from Sesami too (as intended).
This was indicated to you over the two support tickets that we have been replying back and forth with you (Support ticket #4836 and #4853). In addition, we have called you back and left voicemails when you did not pick up the phone. Unfortunately this was a bad case of telephone tag - you call us and we are not available, we call you back and you are not available.
We admit we should have done a better job in helping you. We want to make it right. Our exec team will reach out and will not only troubleshoot that issue but also show you how Sesami can help your business run better. We recently won the Shopify Commerce Award for the Best OmniChannel Experience and we'd love to show you the magic.
Stay tuned
Simple to use and extremely fast customer service response. Best booking Shopify app we have found.
Thanks!
Very user-friendly app. They called and offered video chat which was perfect for answering any questions. I would highly recommend this app.
Simple to use, they have the best customer service, i highly recommend it. I highly recommend it!..!
Fantastic! The app looks beautiful, users friendly, and excellent customer services who are also very responsive.
This company prides itself on denying refunds to customers who forgot to cancel their subscriptions. Even if you warn them right after a charge they will hide behind their cancellation policy to not refund you. Shopify even honors a subscription refund so I'm not sure why they think they can do this. Also, they purposely make it impossible to cancel your subscription service unless you ask them to cancel it for you. I see that as disturbing because almost every subscription service has a cancellation option in their app settings. Please refrain from using this service as there are more honorable and reputable booking apps available. The last thing is don't be afraid to use a credit card chargeback to get your money back from this company.
Hi David,
We are here and have always been here, working with partners like yourself. We have the most generous free trial in our category, making sure you're not rushed to set things up. We even offer a free onboarding call.
And canceling your Sesami plan is like any other Shopify app by uninstalling the app. This is well documented in our help guides and we also shared that with you by email.
Even though we don't have a refund policy, but we did refund you as a courtesy since you are a partner, and we believe we are in this together. We sent you tens of emails, making sure you got your refund, but no response.
We appreciate you replying to our emails and reconsidering your one-star review, to make things fair.
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I used the app for doctors appointments. It would be really good if you had the option of choosing the appointment after adding to cart or to just have 1 booking button that then integrates into the cart. It's confusing for the customer to have to do 2 actions