Propel Replay & Session Record
Avis (394)
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I just started my Shopify store and I saw that I was getting traffic but no sales. I have tried other session recording apps but I wasn't able to see the actual recordings until I tried this app. This app does what it says! You can replay your customer sessions and most of all customer service is quick and available. Thank you for creating this app :)
Hello friends at Babies Essence,
Thank you very much for the review, Kevan! We're happy to be able to help your business. Our team is always here when you need us!
- Leo @ Propel Commerce
My experience with this app wasn't that great to be honest. The app recorded my shop well but issues with pages not loading up while loading sessions and refreshing the page didn't work and clicking logo took me to another website, app screen doesn't show my shop app pop ups (Candy Rack) so I don't know how customers are interacting with that. (Other Session recording apps did this fine.) Hot spot was not there either. I contacted live support asking a question in regards to changing my plan to free. I didn't want to continue my paid plan and asked would I lose my current subscription if I choose to go on the free plan, because i don't want to continue it and be charged for another month when I want to stop it and only use the page views I have left over, which I've paid for. Live support didn't answer my question and ended up removing live chat for me. I made a support ticket and my question was ignored again... (They mentioned retrieving recordings from their database which is not what I asked at all) Disappointed to be honest with you.
Hello friends at Force of Life,
I'm so sorry for the less than stellar experience you had.
Our live chat system is set to hide itself if no agents are online. We just introduced live chat a couple weeks ago and only have one agent per shift at the moment. It looks like the system thought our agent went offline and so hid itself. We didn't want merchants to leave messages if no agent was online to help, but we'll need to revisit that setting as we absolutely don't want merchants like yourself to think you've been blocked.
Also, I apologize for the misunderstanding. Our agent thought you meant you lost recordings after downgrading which is why they mentioned retrieving them from the database. They didn't realize it was the quota you were referring to.
After downgrading your plan, you should have absolutely been offered a refund given the loss of page view quota, and I'm sorry that didn't happen.
I've reviewed your tickets with our agents and instructed them on how to handle this situation properly in the future. I'll also reach out to you shortly to see what we can do to make this right for you.
- Chris @ Propel Commerce
I had an issue with the recording and they were able to sort it out for me very quickly, which was helpful. Thank you
Hello friends at My Store,
Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.
This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.
Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.
Sembra Perfetta per rivedere le registrazioni di come i clienti si interfacciano nel sito. Molto semplice ed intuitiva
Great and easy to use replay app, lets you monitor your traffic behavior and whereabouts and pay attention to your store issues.
Hello friends at Sahara Specialty Foods,
We're glad you're finding our app useful! We look forward to more sales to your business! Do let us know if you need any help. ;)
- Carmi @ Propel Commerce
This is a great app. You can even see what city the visitors are from. Loads fast too. Xxxxxxxxxxxxx
This app is so helpful, without any complicated features. Really helps you understand your customer's journey and what they're looking at.
I have been using the app for some time now and its invaluable to seeing how people interact with our website. I can now see what they are interested in and how they travel through the site. Its a great addition to my bag of tools to help me manage the business.
Hello friends at 3 Gen Pen Company,
Thanks for the review, Tim! We're happy to hear that we're helping your business. Just chat us anytime if you need any help.
- Leo @ Propel Commerce
Works very well, thanks. Sessions are recorded accurately and it's giving us a very good insight into what the customers are looking for.
Hello friends at onedaytests.com,
We're glad to hear our app is helping your business! Thanks for the review, Yuri! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce