Propel Replay & Session Record
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Good to track your visitors
Hello friends at FitGummis,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
perfect customer service
Hello friends at ViloraFashion,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
This is a very necessary app for Shopify, as it gives you the ability to improve the customer experience on your site. It also helps you make important decisions to take your business to the next level. Thank you for this opportunity.
Hello friends at klaniko,
We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
So far i have gotten no issues. The replays are really on point and very user friendly application. I highly recommend it!
Hello friends at FumaBlades,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill.
Please review Shopify's limitations on refunds here:
https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations
Specifically, limitation #1 which states that:
"You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill."
We regret that this Shopify limitation made for an unpleasant experience.
If you require any additional assistance, please reach out at any time, and we'll do our best to help.
Sincerely,
Chris @ Propel Commerce
The Propel Replay & Session Record app has been a fantastic tool for my business. It's extremely helpful in analyzing customer interactions and understanding how they navigate my website. The insights it provides allow me to improve the overall user experience, which has been great for optimizing my sales process. The app is easy to use, and the free recording space has been a generous addition. I highly recommend it to other Shopify store owners who want to enhance their customer engagement and website performance.
Hello friends at Benty Flowers,
We're glad to hear our app is helping your business! Thanks for the review, Yasser! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint.
False marketing. Free Sampler membership in the Pricing's options not available after installing the app. Pageviews limit reached right from the start.
Hello friends at Music Power Tools,
1. There is a 'Free Starter Plan' link on the plans page. We've emailed you a screenshot of this.
2. Customer phone, email and address are never captured, and Propel Replays is not active during checkout.
3. Propel Replays obfuscates form field inputs so information customers type is not visible in replays.
We hope you'll give the app a try again. If you're still unsure on these items, please reach out to our support so we can assist.
- Chris @ Propel Commerce
Very useful app that allows to see where customers are clicking or viewing on your site. Works a treat when used alongside Microsoft Clarity but this will be my new go to! (Also free up to a certain amount of pages so can't go wrong!)
Hello friends at CoffeeVends,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
the app works perfect, its helps us to fix a lot of problems
Hello friends at BE BEAU,
We're glad to hear our app is helping your business! Thanks for the review, Wael! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Best free tier of all the apps, UX is convenient, and especially post customer events, hotjar and microsoft clarity have been a nightmare to setup making this much much more convenient.
Hello, friends at StompLight,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Ryan @ Propel Commerce