Propel Replay, Survey, Heatmap

I’ve been using Proper Riplay for a few weeks now, and it’s been a total game-changer. The interface is super intuitive, and it’s clear the developers put a lot of thought into making everything smooth and seamless. I love how fast it loads, how customizable the settings are, and how reliable it’s been—no crashes, no lag, just perfect playback every time.

What really blew me away is the level of detail in the features—Proper Riplay doesn’t just meet my expectations; it exceeds them. From the crystal-clear audio to the way it organizes my library, everything feels effortless. It’s honestly become an essential part of my day-to-day routine.

Can’t recommend this app enough! If you’re on the fence, just try it—you won’t be disappointed. Huge thanks to the Proper Riplay team for making such a great product!

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.

I really like this app, it does everything that it says that it will do, it helped me a lot with the conversion rate on my store because I saw where my store was not converting, this app is definently worth a try!

Great app! Helps to track visitor behavior, which tells you what you can improve on your store to improve conversions. Also great feature of tagging visitors based on their shopping activity. Free views plan is also nice that helps start for new business owners. Definitely recommend! Thank you!

A Must-Have for Any Serious E-Commerce Store!

Propel Replays is hands down one of the best apps we've added to our store. It’s like having a behind-the-scenes pass to your customer journey—Netflix-style! The ability to watch both live and recorded sessions has been a game changer in uncovering hidden friction points that were silently hurting our conversions.

The heatmaps are incredibly insightful, helping us identify what captures attention and what gets ignored, so we can make smarter design decisions that actually boost sales. And the survey feature? Brilliant. We’ve gathered invaluable feedback directly from our shoppers to continuously improve their experience.

One of the most underrated (but powerful) features is the IP tracking—we’ve been able to spot and block bots and even competitors clicking on our ads, saving us money and improving ad performance.

A huge shoutout to Tom from customer care—he went above and beyond to help us get set up and make the most of all the features. Super responsive, knowledgeable, and genuinely cares about helping you succeed.

If you're running an online store and want to grow smarter and faster, Propel Replays is a no-brainer. Highly recommended!

Its the best session recording app on Shopify. It records UTM tags and referrer which even google analytics misses. It accurately shows all sessions of a visitor over multiple days, super useful for knowing from which campaign the first visit came from. 100% recommended.

Really impressed by this app - everything just works and it doesn't seem to impact our site performance or user experience which was always my main concern. The recordings have been incredibly helpful in giving us insight to what changes we need to make and the heatmaps have really helped us realise where our visitors are spending most of their time.
We will definitely be moving to a paid tier very soon.
The support from the team has been great so far too!

I’m absolutely satisfied with this tool! It provides me with an excellent way to better understand and respond to my customers and their needs. The user interface is intuitive and easy to navigate – even without any technical background. I’d especially like to highlight the outstanding customer support: friendly, competent, and quick to respond. My expectations have been exceeded in every way. I can fully recommend this tool – it’s a must-have for anyone who wants to work in a truly customer-oriented way! Thank you!

We started using Propel Replay about a month ago, and it’s already become one of our go-to tools for optimizing our website. The session replays are incredibly detailed, with smooth playback, accurate mouse tracking, and heatmaps that actually help pinpoint where users drop off or get stuck.

This has been great so far. I’ve tried other apps like luckyorange where you get such a limited free time to try it out. This is excellent for a small business like mine.

And they have quick support that are very likeable. I am very happy so far with what they are offering. Would recommend this app over similar ones since it has a great free trial, simple and efficient tools.