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Awesome app! These guys rock and this allows such a more in-depth view of what's going on with customer behavior. Highly recommend!
Hello friends at Riveau,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I love it! I see how my clients act on my website and I can modify things in relation to this.
Hello friends at DOLGIA,
We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill.
Please review Shopify's limitations on refunds here:
https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations
Specifically, limitation #1 which states that:
"You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill."
We regret that this Shopify limitation made for an unpleasant experience.
If you require any additional assistance, please reach out at any time, and we'll do our best to help.
Sincerely,
Chris @ Propel Commerce
For the free trial it works pretty well, it is helpful to understand a bit better your customers interaction with you website.
Hello friends at Unpawsd,
We're glad to hear our app is helping your business! Thanks for the review, Andrei! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Very useful, it helps to improve your site, based on the needs and solve entry barriers.
Hello friends at Eroxite,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Highly recommend. Love you can filter different stages of the sales funnel. Like add to cart for example.
Hello friends at Lusso e Pelle,
We're glad to hear our app is helping your business! Thanks for the review, Nikolay! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
very good application with a very easy-to-use interface. very responsive customer service and everything works perfectly. thank you.
Hello friends at Bloesi,
We're glad to hear our app is helping your business! Thanks for the review, Anis! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
Propel Replay works great! The support I have received has been quick and very helpful. I was searching for a replay app so that I could disable Vitals and save money and that's what I will be doing now! Thanks
Hello friends at Milk Depot Inc.,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
App works well esp when first starting to see what needs to be fixed or changed in your store
Hello friends at Caprilis,
We're glad to hear our app is helping your business! Thanks for the review, Marlene! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
I’m really impressed with the team at Propel Replay & Session Record and their service. The app captures website visitors perfectly and provides valuable insights into their behavior, which has been incredibly helpful in improving our offering.
A special shoutout to Leo, who was always helpful, knowledgeable, and friendly. He answered all our questions quickly and clearly, and provided excellent support throughout the process.
Highly recommended!
Hello friends at Elumiere,
Thank you very much for the review, Mostafa! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce