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This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill.
Please review Shopify's limitations on refunds here:
https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations
Specifically, limitation #1 which states that:
"You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill."
We regret that this Shopify limitation made for an unpleasant experience.
If you require any additional assistance, please reach out at any time, and we'll do our best to help.
Sincerely,
Chris @ Propel Commerce
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Hello friends at KÂfemme,
I understand your frustration, and I'm sorry to hear about your experience with the app.
It sounds like there might have been some confusion about navigating sessions.
On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.
If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.
We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.
If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.
- Tom @ Propel Commerce
I STRONG RECOMMEND YOU AVOID USING THIS APP. MAJORITY OF THE TIME IT DOES NOT PICK ANY INBOUND TRAFFIC. THERES ISSUES ALL THE TIME. ITS VERY FUSTRATING ESPECIALLY IF YOURE TRYING TO UNDERSTAND THE CUSOMER COMING ONTO YOUR SITE
Hi Sabeel,
We're sorry to hear you feel that way with our app!
According to your last message, it's working fine now. Are you still experiencing another issue?
Our Support Team is available to help and assist you anytime! Please reach out to us so we can fix any issue for you as soon as possible! 😊
- Leo @ Propel Commerce
Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work
Hello friends at RoyalMag,
We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool.
We've adjusted our app to deal with this, and all content on the page should be visible in recordings now.
Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊
- Leo @ Propel Commerce
I LIKE THIS APP TOO MUCH, EVERYTHING ABOUT THIS APP IS AMAZING AND PERFECT FOR EVERYONE WHO WANT IT
Hello friends at Yanstore,
We appreciate the star, but could you tell us what else we can do to get 4 more stars? 😊
- Leo @ Propel Commerce
My experience with this app wasn't that great to be honest. The app recorded my shop well but issues with pages not loading up while loading sessions and refreshing the page didn't work and clicking logo took me to another website, app screen doesn't show my shop app pop ups (Candy Rack) so I don't know how customers are interacting with that. (Other Session recording apps did this fine.) Hot spot was not there either. I contacted live support asking a question in regards to changing my plan to free. I didn't want to continue my paid plan and asked would I lose my current subscription if I choose to go on the free plan, because i don't want to continue it and be charged for another month when I want to stop it and only use the page views I have left over, which I've paid for. Live support didn't answer my question and ended up removing live chat for me. I made a support ticket and my question was ignored again... (They mentioned retrieving recordings from their database which is not what I asked at all) Disappointed to be honest with you.
Hello friends at Force of Life,
I'm so sorry for the less than stellar experience you had.
Our live chat system is set to hide itself if no agents are online. We just introduced live chat a couple weeks ago and only have one agent per shift at the moment. It looks like the system thought our agent went offline and so hid itself. We didn't want merchants to leave messages if no agent was online to help, but we'll need to revisit that setting as we absolutely don't want merchants like yourself to think you've been blocked.
Also, I apologize for the misunderstanding. Our agent thought you meant you lost recordings after downgrading which is why they mentioned retrieving them from the database. They didn't realize it was the quota you were referring to.
After downgrading your plan, you should have absolutely been offered a refund given the loss of page view quota, and I'm sorry that didn't happen.
I've reviewed your tickets with our agents and instructed them on how to handle this situation properly in the future. I'll also reach out to you shortly to see what we can do to make this right for you.
- Chris @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.
This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.
Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.