Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time session recording feature, which offers valuable insights into customer behavior. They praise its user-friendly interface, diverse features like IP blocking, and detailed customer behavior tracking. The app is noted for identifying and fixing user experience issues, thus boosting conversion rates. Exceptional customer support, especially from Tom and Leo, is frequently mentioned. Merchants find the app affordable and say it quickly pays for itself through increased conversions. Some also find it useful for detecting site malicious activity.

December 8, 2023

Amazing.. it does exactly what its supposed to job .. allows me to see what to improve in my store or what frictions potential buyers are having .. and what locations to target.. Very useful app

GREEN CARD NATION
United States
About 1 year using the app
Propel Commerce replied December 9, 2023

Hello friends at GREEN CARD NATION,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 9, 2023

Thank you for creating such a wonderful app! The Propel team, especially Leo, was extremely helpful to me during the first few days after I installed it. They taught me how to use its various functions effectively. I have tried other replay apps, but Propel Replays is the best. Their paid plan is particularly suitable for micro-businesses like ours. With Propel Replays, we have an army of sales staff working quietly in the background, following our customers and providing valuable feedback about their shopping experience. This has significantly helped us improve our shop's performance.

Human Touch Official
Thailand
28 days using the app
Propel Commerce replied December 11, 2023

Hello friends at Human Touch Official,

We're glad to hear our app is helping your business! Thanks for the review, Zwani! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 19, 2024

Friendly customer support and fantastic app. Works very fluently and efficiently

Vexed
United States
Almost 2 years using the app
Propel Commerce replied January 20, 2024

Hello friends at Vexed,

Thank you very much for the review, Trevor! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

December 20, 2023

Very easy to install and use. The most important feature for me is the session recording. It helps identify how customers behave on your site and if there is any issues need to be fixed. The customer service is great too! Recommend to use.

Newborn Nursery Furniture
United States
15 days using the app
Propel Commerce replied December 22, 2023

Hello friends at Newborn Nursery Furniture,

Thanks for the review! Happy holidays! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 29, 2024

Fantastic application with minor issues. Support team is willing to resolve issues and this goes a long way with customers (in my opinion).

Thank you!

Seriously Fast Sharpening Supplies
United States
15 days using the app
Propel Commerce replied January 30, 2024

Hello friends at Seriously Fast Sharpening Supplies,

Thanks for the AWESOME review, Michael! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 28, 2023

Works well and provides excellent value. I tried five or six competitors to get to this one.

GuavaBamboo
Canada
4 months using the app
Propel Commerce replied December 30, 2023

Hello friends at GuavaBamboo,

We're glad to hear our app is helping your business! Thanks for the review, Marcel! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 7, 2023

Works great. Just as good as more expense versions out there. Good customer service as well

Tristar Plants
United States
About 2 months using the app
Propel Commerce replied December 8, 2023

Hello friends at Tristar Plants,

Thanks for the review, Vonda! YOU ARE AWESOME! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 30, 2023

Great service! Has everything you need and nothing you don't. It's been instrumental in our ability to quickly adapt our UX. Most importantly, customer support via chat is quick and exceptional!

Valhoma Corp
United States
23 days using the app
Propel Commerce replied December 4, 2023

Hello friends at Valhoma Corp,

Thanks for the AWESOME review, Erik! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 29, 2024

Great App! It works just as expected, helping me identify areas for improvement in my store and pinpointing buyer issues.

MoeMoeKyun
Germany
14 days using the app
Propel Commerce replied January 31, 2024

Hello friends at MoeMoeKyun,

Thank you for the fantastic review! Your support is truly valued. Wishing you continued success with your business, and may you thoroughly enjoy using the app! 🚀

- Tom @ Propel Commerce

November 3, 2023

I was having a little issue, got on chat support, Tom hopped on within a couple of seconds and immediately got to it! Didnt waste any time, didn't take several minutes to respond, he figured out my problem and fixed it quick! Tom was amazing and very helpful! Also, this app is just great overall. It immediately uploads the recording as soon as the person is done. Great app and great team!

Modrn Mats
United States
3 months using the app
Propel Commerce replied November 6, 2023

Hello friends at Modrn Mats,

Thanks for the AWESOME review, Joseph! It was definitely a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce