Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

January 11, 2022

I love being able to see what my potential customers are looking for. With this app I am able to see exactly what they are looking for. It's a great addition to my store.

GONZALABES
United States
Over 2 years using the app
April 25, 2022

Though my store traffic is not up to where I'd like, I did have an issue after transferring back to the free plan. I was charged but I contacted them via chat and they immediately refunded. By far the speediest service I've received on any app customer care. Keep it up! Hopefully I can go back to a payment plan when business traffic picks up. Special shoutout to Leo for making it one less headache for this business owner!

VELA ROOTS
United States
Over 2 years using the app
Propel Commerce replied April 26, 2022

Hello friends at VELA ROOTS,

Thank you so much for the review! We're happy to assist anytime. 😎
Chat us anytime you need help. Good luck and more power to your business! 🚀

- Leo @ Propel Commerce

Edited July 27, 2021

I love this app from the word go. It enable us to get a real insight in spotting potential floors in our store and how to improve our customers experience in addition to Shopify's analytics. Great tool.

stefanromeoprints
United Kingdom
Over 2 years using the app
Propel Commerce replied July 30, 2021

Hello friends at stefanromeoprints,

That's awesome to hear! We're so happy it's helping you get real insights from shop! Thanks so much for the awesome review 😊

- Chris @ Propel Commerce

October 5, 2023

I love this app, the customer service is wonderful and you get great details on what the site visitors are doing. Great stats.

Danielle's Dazzled Gifts
United States
Over 2 years using the app
Propel Commerce replied October 6, 2023

Hello friends at Danielle's Dazzled Gifts,

We're glad to hear our app is helping your business! Thanks for the review, Danielle! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 10, 2023

I recently had the pleasure of using Session Recording and Replays for my website, and I couldn't be happier with the experience. From the moment I reached out for assistance, Tom went above and beyond to make sure I got the most out of this fantastic tool.

Tom's level of customer service was exceptional. Not only did he promptly address my inquiries, but he also took the time to personally assist me in optimizing my account for more page views. What truly impressed me was that he did this proactively and without any additional charges – his dedication to ensuring my success with Session Recording and Replays was truly commendable.

Session Recording and Replays is an excellent tool on its own, but Tom's outstanding support and willingness to go the extra mile to help users like me make it an even more valuable asset. I couldn't be more satisfied with my experience, and I highly recommend Session Recording and Replays to anyone looking to gain deeper insights into their website's user behavior. Tom and the team have certainly earned my trust and gratitude for their exceptional service.

McNeal Made Candle co
United States
About 2 years using the app
Propel Commerce replied October 11, 2023

Hello friends at McNeal Made Candle co,

Thanks for the AWESOME review, Carlene! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 31, 2021

This app is really helpful showing me who is on my page and for how long, as well ad it helps me on how to better my website. Love it.

DPNailz
United States
About 2 years using the app
April 18, 2022

Great app! Very insightful, you get to experience your customers shopping journey. their customer service is very good also. Leo helped me with an issue right away.

Plussure
United States
About 2 years using the app
Propel Commerce replied April 19, 2022

Hello friends at Plussure,

Glad to help, Ebony! Thanks for the review, btw! Chat us any time. We're always here to help. Enjoy the app!

- Leo @ Propel Commerce

April 14, 2022

I didnt think it was real but as soon as I used it, i was amazed and looking forward to using the app every day; I like it and i m sure it will help me get the right feedback from my clients. good job Lu

Neon Control
United States
About 2 years using the app
Propel Commerce replied April 14, 2022

Hello friends at Neon Control,

Thank you very much for the review, Anis! You will surely enjoy using our app. Good luck and more power to your business! 🚀

- Leo @ Propel Commerce

January 10, 2022

Great app! Great customer service! You get 200 free views plus an additional 50 with verification. I use it to help me find the errors in the new store I created. App works very well with Dawn theme. No issues.

Everything In My Closet Thrift
United States
About 2 years using the app
January 24, 2022

This app is very useful i can see what areas on my website needs to be worked on! The only thing i would suggest is filtering out the quick clicks that really show no navigating on the website , but other than that is a Great app!

HMC
United States
About 2 years using the app
Propel Commerce replied January 24, 2022

Hello friends at HMC,

Thanks for the awesome feedback! We'll add that to the roadmap and see if we can add that to our app in the future. Enjoy using our app!

- Leo @ Propel Commerce