Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

Edited August 19, 2021

THIS IS MY SECOND REVIEW. AND CAN I JUST ADD THAT THIS APP GETS BETTER AND BETTER. YOU CAN SEE LOCATIONS, TIME STAMP, IF THEY ARE A RETURNING CUSTOMER. ITS AN ABSOLUTE MUST HAVE APP. WHO EVER CREATED THIS-THANK YOU!

Mylani NY
United States
About 2 years using the app
Propel Commerce replied July 12, 2021

Hello friends at Mylani,

Love that you're finding the app addictive :D Seeing shoppers interact with your products can be super fun and very helpful. Thanks so much for the awesome review!

Sincerely,
Chris - Propel Commerce

July 20, 2021

so far so good! I like to be able to know what my potential audience is looking for on my page. These insights are unbeatable! I'm honestly glad I gave you all a chance, as I was looking into other programs; plus I have a paid theme SO I WAS NERVOUS!

The Kawaii-Collection
United States
About 2 years using the app
Propel Commerce replied July 20, 2021

Hello friends at the Kawaii Collection

We're glad you gave our app a try too! 😊 Thanks again for installing! We're thrilled the app is giving you the insights you need.

- Chris @ Propel Commerce

March 7, 2022

Great app and great customer service. I really need this in my store so I can see how customers behave and what the like to do there. Thanks! This is great.

ZtandOut
Sweden
About 2 years using the app
Propel Commerce replied March 7, 2022

Hello friends at ZtandOut,

We're happy that we're able to help in your business! If you got any suggestions or concerns, don't hesitate to chat or email us. 😉

- Carmi @ Propel Commerce

October 19, 2023

I would recommend this app to keep track of what people are viewing in your store. Customer service is Amazing! Prompt, knowledgeable and thorough. Tom was extremely helpful!

GiddyGoatStore
Canada
Almost 2 years using the app
Propel Commerce replied October 20, 2023

Hello friends at GiddyGoatStore,

Thanks for the AWESOME review, Valerie! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 23, 2022

Great free plan for a small store that is just getting started - makes it easy to see how potential customers are reacting to your page. Customer service is quick to respond and efficient.

New Gleam Co
United States
Almost 2 years using the app
September 22, 2023

Super application.
Et en cas de problème l'équipe est rapidement disponible et à l'écoute.

La Magie du Naturel
Switzerland
Almost 2 years using the app
Propel Commerce replied September 23, 2023

Bonjour les amis de La Magie du Naturel,

Merci beaucoup pour votre avis, Filipe ! Nous sommes toujours heureux de vous aider à tout moment. Discutez-nous chaque fois que vous avez besoin d'aide ! Plus de pouvoir pour votre entreprise ! 🚀

-Léo @ Propel Commerce

July 5, 2022

I have tried a few of the apps that offer this service and find this one offers what I need. Thanks!

Bow Wow Detectives®️
United States
Almost 2 years using the app
April 19, 2022

I used this app to get a better understanding of what customers are most interested in. So far I am really enjoying it. Also, the help I received today was quick and efficient.

Sēk Cosmetics
United States
Almost 2 years using the app
Propel Commerce replied April 19, 2022

Hello friends at Sēk Cosmetics,

We're glad to hear you're enjoying the app, Christina! Chat us anytime you need help. Our customer service team is always on stand by to help you! Good luck and more power to your business! 🚀

- Leo @ Propel Commerce

February 24, 2022

Does what it says! Great detail provided on each recording, helps make sense of your traffic. Def recommended.

METTA
United States
Over 1 year using the app
Propel Commerce replied February 24, 2022

Hello friends at METTA,

We truly appreciate your feedback! We're happy that we're helping you in managing your store. Don't hesitate to contact us if you need any help. :)

- Carmi @ Propel Commerce

December 30, 2021

I used this app to check where my users are dropping and how they are interacting with my website. It is really one of my most used app now.

CrazyNeon
United States
Over 1 year using the app