Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

October 19, 2023

I would recommend this app to keep track of what people are viewing in your store. Customer service is Amazing! Prompt, knowledgeable and thorough. Tom was extremely helpful!

GiddyGoatStore
Canada
Almost 2 years using the app
Propel Commerce replied October 20, 2023

Hello friends at GiddyGoatStore,

Thanks for the AWESOME review, Valerie! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 23, 2022

Great free plan for a small store that is just getting started - makes it easy to see how potential customers are reacting to your page. Customer service is quick to respond and efficient.

New Gleam Co
United States
Almost 2 years using the app
September 22, 2023

Super application.
Et en cas de problème l'équipe est rapidement disponible et à l'écoute.

La Magie du Naturel
Switzerland
Almost 2 years using the app
Propel Commerce replied September 23, 2023

Bonjour les amis de La Magie du Naturel,

Merci beaucoup pour votre avis, Filipe ! Nous sommes toujours heureux de vous aider à tout moment. Discutez-nous chaque fois que vous avez besoin d'aide ! Plus de pouvoir pour votre entreprise ! 🚀

-Léo @ Propel Commerce

July 5, 2022

I have tried a few of the apps that offer this service and find this one offers what I need. Thanks!

Bow Wow Detectives®️
United States
Almost 2 years using the app
April 19, 2022

I used this app to get a better understanding of what customers are most interested in. So far I am really enjoying it. Also, the help I received today was quick and efficient.

Sēk Cosmetics
United States
Almost 2 years using the app
Propel Commerce replied April 19, 2022

Hello friends at Sēk Cosmetics,

We're glad to hear you're enjoying the app, Christina! Chat us anytime you need help. Our customer service team is always on stand by to help you! Good luck and more power to your business! 🚀

- Leo @ Propel Commerce

February 24, 2022

Does what it says! Great detail provided on each recording, helps make sense of your traffic. Def recommended.

METTA
United States
Over 1 year using the app
Propel Commerce replied February 24, 2022

Hello friends at METTA,

We truly appreciate your feedback! We're happy that we're helping you in managing your store. Don't hesitate to contact us if you need any help. :)

- Carmi @ Propel Commerce

December 30, 2021

I used this app to check where my users are dropping and how they are interacting with my website. It is really one of my most used app now.

CrazyNeon
United States
Over 1 year using the app
August 9, 2021

Very good! I'm always analyzising our visitors, creating heat maps and evaluating their time on our shop; I long time ago I learned recordings provide an invaluable tool for that - this app, Session Recording, is probably the best I've tested out thus far. Records details, mouse movement, etc... and free up to 40.000 sessions! Keep up the good work!

Hanf und Hemp
Germany
Over 1 year using the app
October 30, 2021

Great application, does exactly what it needs to do. Love it. It shows what browser, operating system and method on how they got to your site.

The Lust Bunny
Australia
Over 1 year using the app
January 18, 2022

I like this app because it's very easy to use and it helps view you customers shopping experience. This app will help you grow your store.

PMTS Adult toys
United States
Over 1 year using the app
Propel Commerce replied January 18, 2022

Hello friends at PMTS Adult Toys,

Thanks so much for the awesome review 😊 We're so happy to hear the app is helping you view your customers' shopping experience. Please do let us know if there's anything else we can do to help.

- Chris @ Propel Commerce