Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

February 22, 2022

Very helpful app to see your customer's journey and hang-ups in your store. They even offer a free plan for stores that have not gained a lot of traffic.

TFC&H Co.
United States
About 1 year using the app
Propel Commerce replied February 22, 2022

Hello friends at TFC&H Co,

Yes, we aim to support more small businesses like yours! Thank you very much for the review! Much appreciated. More power to your business!

- Leo @ Propel Commerce

November 28, 2022

The application is good and does its job well and I'm also satisfied with the support,Very Good!!!!!

LumiWatches™
Italy
About 1 year using the app
Propel Commerce replied November 28, 2022

Hello friends at LumiWatches™,

Thank you very much for the review, Luca! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited January 11, 2022

I am glad I came across this app. It allows me to see visitors actions when they visit my site. I have been able to see some errors on my site that I didn't pay attention to before and is able to immediately fix those errors. I have noticed some awesome
upgrades . Overall this tool really comes in handy.

Pretty Little Tinks
United States
About 1 year using the app
Propel Commerce replied August 23, 2021

Hello friends at Pretty Little TInks,

Thanks so much for your review! We're so happy to hear the app has helped you to identify errors in your site that you were able to fix.

We'd love to know more about the replays that displayed an error message so we can get those working for you. Our support team will follow-up via email so we can investigate.

- Chris @ Propel Commerce

May 30, 2022

This app is super easy to use...so very user friendly. Its very helpful for my online boutique and the support team is wonderful!

Coco Candii Apparel
United States
About 1 year using the app
January 27, 2022

10/5. Perfect application. Great analytics / info inside.
Must have for any Shopify store!
Super affordable price!

Monosounds Inc.
United States
About 1 year using the app
Propel Commerce replied January 27, 2022

Hello friends at Monosounds,

Thank you so much for your kind words! We appreciate it.
Always remember we're here if you need any help. 😊

- Leo @ Propel Commerce

April 11, 2022

I have not experienced the app as yet, however support was helpful and attentive during set up, I will leave another reveiw once I have had a little experience.. Thanks Team.

NgnarG
Australia
About 1 year using the app
Propel Commerce replied April 14, 2022

Hello friends at NgnarG,

We appreciate you taking the time to review us now, Grahame! We'll be here when you need us. Chat us any time you have questions and you need help! 😎

- Leo @ Propel Commerce

February 16, 2023

Easy to use and doesn't affect site speed. The support answers promptly and in a very professional way.

3HLinen Inc.
United States
About 1 year using the app
Propel Commerce replied February 16, 2023

Hello friends at 3HLinen Inc.,

Thank you very much for the review, Sergii! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 3, 2022

Very easy app to use. Suitable for new Shopify users who want to see if something is wrong with their website.

Her Fridays
United States
12 months using the app
June 10, 2022

First I wanna say, this app is worth every penny (If you have the paid version) the data you get has no comparison, you can see the thoughts process of your clients, which helps me out more than they would know. The staff here is on standby, they are quick, responsive and eager to help. I cannot ask for a better partner in my business venture.

coffee-humor
United States
12 months using the app
February 9, 2023

App working smoothly, replays are recorded in good quality, admin is user friendly.. Can do recommended this app

Pandoo
Czechia
12 months using the app
Propel Commerce replied February 9, 2023

Hello friends at Pandoo,

We're glad to hear our app is helping your business! Thanks for the review, Ignác! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce