Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time session recording feature, which offers valuable insights into customer behavior. They praise its user-friendly interface, diverse features like IP blocking, and detailed customer behavior tracking. The app is noted for identifying and fixing user experience issues, thus boosting conversion rates. Exceptional customer support, especially from Tom and Leo, is frequently mentioned. Merchants find the app affordable and say it quickly pays for itself through increased conversions. Some also find it useful for detecting site malicious activity.

April 10, 2023

best app ever , nice costumer service , install it and get best service ever
24/7 h service very nice don't miss out with out install it

JOELLE PURSE
United Arab Emirates
6 months using the app
Propel Commerce replied April 10, 2023

Hello friends at JOELLE PURSE,

Thank you very much for the review, Fathia! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

July 11, 2023

We found Session Recording & Replays app to be really useful to use when learning customer behaviour on our website.

Briarwood Supplies
United Kingdom
About 1 month using the app
Propel Commerce replied July 13, 2023

Hello friends at Briarwood Supplies,

Thanks for the AWESOME review, Oliver! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 2, 2023

very cool app and good support.
Answer very fast and help me with all i need
It.s good app and u can try :)

Ultra Shop
Romania
About 2 months using the app
Propel Commerce replied May 2, 2023

Hello friends at Ultra Shop,

We're glad to hear our app is helping your business! Thanks for the review, Patricia! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 21, 2023

great app. I did not know such apps even existed! what a great feature really. leo is also very helpful.

cutiesss.com
Italy
24 days using the app
Propel Commerce replied June 21, 2023

Hello friends at cutiesss.com,

Thank you very much for the review, Jurate! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

May 16, 2023

The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.

Model-Fan-Store
Kazakhstan
5 days using the app
Propel Commerce replied May 16, 2023

Hello friends at Model-Fan-Store,

We really appreciated the feedback. The app should not affect your website's performance at all. We can isolate this further if you're willing to. Let us know once you re-installed and we can have this checked with our dev team. More power to your business! 🚀

- Tom @ Propel Commerce

June 30, 2023

Amazing for seeing the behavior of your shoppers. Really good customer support as well, would definitely recommend

Spicy Kitchen
Sweden
30 days using the app
Propel Commerce replied June 30, 2023

Hello friends at Spicy Kitchen,

Thanks for the AWESOME review, Ermia! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 15, 2023

La meilleure application pour les replays.
Elle m'aide beaucoup pour analyser le comportement des visiteurs de mon store shopify

SteelGleam
France
26 days using the app
Propel Commerce replied September 16, 2023

Bonjour les amis de SteelGleam,

Nous sommes heureux d'apprendre que notre application aide votre entreprise ! Merci pour l'avis, Anas! Profitez de l'application et donnez plus de pouvoir à votre entreprise ! 🚀

-Léo @ Propel Commerce

Edited April 26, 2023

Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.

J Shop
Canada
2 days using the app
Propel Commerce replied April 26, 2023

Hello friends at J Shop,

Thanks for the AWESOME review, Josiah! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 9, 2023

Customer support was very helpful - thank you so much. App looks good and has many capabilities.

La Rosee the Label
United States
About 2 months using the app
Propel Commerce replied June 9, 2023

Hello friends at La Rosee the Label,

Thank you very much for the review, Alisa! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

April 26, 2023

I just downloaded the app and I am enjoying it so far. I like that it shows the persons location and allows IP blocking. This is only day 1 but so far so good!

Address Oasis
United States
3 months using the app