Super Google Customer Reviews

Thanks for your feedback, and sorry to hear the app didn’t work as expected for you.

We’ve processed millions of orders through the app, and for stores on the Professional plan using custom translations, we typically see around a 15% opt-in rate for Google Customer Reviews. So when the setup is complete, the opt-in flow is generally working reliably across stores.

Most cases where it appears not to work are related to the checkout extension not being added to the Thank You page, test orders without a shipping address/email, or simply no customers opting in yet (the default opt-in rate without custom messaging is usually around 1–2%).

That said, we’re always happy to help troubleshoot. If you’re open to it, feel free to reach out to our support team and we can review the setup with you and get things working properly.

— SGCR Team

Thank you for taking the time to share your experience. We understand that the free plan may feel limited depending on what you were hoping to test.

Just to clarify how the plans work:
The free version includes all core functionality of Google Customer Reviews — the full opt-in flow, Thank You page integration, and connection to Google Merchant Center. The paid plans add extra features such as custom translations, advanced analytics, an announcement banner, and higher monthly order limits, but they don’t change how the core system works.

Sometimes it can take a bit of time for results to appear, since Google only records real customer opt-ins and their reporting can be delayed. If you ever decide to revisit the app, we’re happy to help verify the setup or walk through a test order.

Thank you again for the feedback — it helps us continue improving.
— SGCR Team

Thank you so much for the 5-star review! 🎉

We’re thrilled to hear the setup was easy and that our support helped. Our goal is to make Google Customer Reviews integration painless—no manual scripts, just plug-and-play.

If you ever have ideas to make it even better, we’re all ears. Thanks again for choosing Super Google Customer Reviews! 🙌

— SGCR Team