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We were willing to pay the fees. We installed the tracker. We went through all the pop up blocking. Could not get the "self service" set up wizard to pick up a sale. Support kept sending us form responses, would not get on the phone to screen share. Gave up. Installed a different app that was working in 8 minutes, required no browser manipulation, picked up our theme template, and was live with our existing affiliates in a day. This is just superbly outdated tech.
We apologize that you had a poor experience with our service team. Upon further review by our integrations team management, we noticed that you have Recharge installed on your site. Recharge uses a customized thank you page rather than the standard Shopify thank you page on recurring purchases and requires a separate tracking install. We do have a copy and paste coding plan that you can use to install tracking on your Recharge thank you page. If you ever consider working with us again in the future, we would be happy to put you in touch with a team lead to help finalize your install and ensure a more positive working experience with us.
Like other users, this app is not good at all. It doesn't even load, having cookie issues with Chrome and Safari...
Edit/response (4th June):
I actually submitted a ticket through your website AND responded to an email requesting support. I’ve recieved no response.
Thanks for letting us know that you are having an issue with integrating into the platform. I see that you have not submitted a ticket to our support team for individual assistance through the process. If you scroll to the bottom of your current integration page, you’ll see a link to “Submit Ticket.” Just complete the request and our team will be happy to assist you. You can always send an email to shareasale@shareasale.com requesting assistance as well. We’re always glad to help!
The app couldn’t be loaded
This app can’t load due to an issue with browser cookies. Try enabling cookies in your browser, switching to another browser, or contacting the developer to get support.
We are aware that there is an issue and are working to resolve it as quickly as possible. In the meantime, we do have an alternative solution. Please submit a ticket through our system so that we can assist you with your goal of launching ASAP on ShareASale. You can find the "Submit ticket" link at the bottom of your current integration page.
Installed the app, but cant use it and there is no way to troubleshoot this error.
Tried reaching out to ShareASale support but no response either.
I’m trying to use their Shopify app, but it needs to be updated to support the SameSite cookie security changes made to Chrome 80. Not sure if they ever updated their app for this.
Thanks for letting us know you experienced an issue. We are aware that this exists and are working to get it resolved quickly.
With the weekend, your request for support arrived through Shopify on Monday, and we responded within two hours of its receipt. Please let us know if the included instructions were helpful or if we can assist in any way. We would be most happy to do so!
Doesn't work at all. We have a ShareaSale account, but got an error upon trying to install the app to our store. Now the app seems to be installed, but the dashboard won't load. Just spins and spins. Reached out to ShareaSale support with no response.
The program seems to be good, but the customer service is non-existent. I can't get a hold of anyone. They are incredibly responsive on the sales side, but once you sign up, they drop off the face of the earth. I am shocked to find that they don't have an implementation team to help you get up and running. You are left to try and figure things out on your own. They have some help articles, but non of them address my issues and questions. I have called, emailed, submitted tickets...and nothing. I even tried going back to my original sales rep, who blew me off and told me to submit a ticket. I hope I can come back and change this review later, but right now, it doesn't look promising. I'll give it through tomorrow and then I'll be asking for a refund and moving on to another program. For such a high up front implementation fee, I expect better.
Update: So I finally got to talk to someone who was very polite and helpful, but it wasn't at ShareASale. I had to call their parent company Awin to actually speak to someone. Still don't have my issues fixed though and was told by them that there is a 48 hour turnaround time for email responses. That's far too long.
Hi Freedom Electric Marine,
Thank you for your feedback on ShareASale's customer service. While ShareASale is a self-service platform, we pride ourselves on having ample resources like the mentioned Help Center and an in-house team dedicated to assisting valuable merchants like yourself, so our apologies if you’ve been frustrated with the level of support provided, as well as the up-to-48-hour response times. We will certainly take your feedback on board.
We can see you've been corresponding with our team on several help tickets as you've gotten your program live and active on the network, and it seems like all have now been resolved. If you need further assistance or support, please feel free to contact us by emailing shareasale@shareasale.com or opening another ticket.
Interferes with my sales and the other applications, Not heard back from the customer support. lengthy sign-up and expensive plans that reveals at the end of the process. Very bad, not recommended
Too much Joining Fee.
im just gonna give a 1 star because i wasted my time signing up and finding out they charge 600 setup fee.
i havent even tested the account and they expect payment upfront. plus the app is messign up with my CSS
This app is rubbish, like shit. Not accessible at all. Installed once and don't want to install it again