Avis (53)
Affiner
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Par note
App worked for the first day. Hasn't worked since.
Their proprietary counter is giving false numbers on the amount of shares. This can be shown from the website replays (I'm not seeing even half of the people clicking the button). Other than that, the button works just fine and does its job.
Hi there!
Thanks for your review, apologies for any share count error you have encountered. We'd be happy to look into this more deeply, please send us an email at support@sharethis.com and we'll try to reproduce your issue and get to the bottom of it.
Could be a good app but the ability to save settings in admin is broken - the support team didn't seem to be aware of this nor do they seem to have dedicated developers to fix it. I can't recommend this app developer.
Hello!
Thank you for your feedback. Please know that we've escalated this issue to our engineering team so we can investigate further.
We apologize for any inconvenience.
— ShareThis Technical Support Team
Having issues understanding how to work this, a one-line sentence doesn't help. I clicked the contact support, and the page is no longer available.
Hello,
We're sorry to hear about the issues you experienced. However, we're happy to confirm that we've fixed the issue with our support page and we've made some additional improvements in the latest version of our Shopify App.
Our team is always here to help you get the most out of our app. To make it easier, we've recently added more detailed instructions and a preview mode within the app. We encourage you to give it another try.
If you still have questions or need further assistance, please don't hesitate to reach out to us directly via our now-working Support Center (https://sharethis.com/shopify-button-installation/). Our team is ready and eager to assist you.
We appreciate your understanding and patience.
Best,
— ShareThis Technical Support Team