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I love this app but deleted it because it actually slowed down my shop from Speed Score 86 to 80. OK, 80 is still good, but I decided that speed is more important. The app itself is good and works well. Following I have written around a week ago. It works on my laptop and with Air Theme, which is very fast (!), but it did not have any share buttons on product pages. Now I have share buttons on every page of my shop, which is excellent. :-) I only hope that the app won't slow down my shop (as the developer says, it won't); we will see if it is confirmed later. :-)
Have not been able to get it to work properly since it was installed in January. Sent a request to get support and never heard back.
Hello Meg,
We are very sorry to hear about your experience with our Shopify App and we would like to make things right. Can you please contact us by clicking on the green 'Support' button on https://sharethis.com/support/ ?
We will be happy to assist you with your request.
I know, I know, it is free. How can I be picky and ungrateful? Your initial support asked if I had read your step-by-step complete installation guide with a link attached to your email when it did not work. I did and did it again, and in return, I show you cropped images where the problem was and proved your installation guide is incorrect; the coding is wrong and simply put, I did not get a chance to verify if your app works. Your follow-up? A sentence: Your team will continue to improve the app. Okay, that's all? Do you mean I wait for your improvement and till when? Or are you suggesting removing your app till further notice? Maybe ur reading this review and snap, "Nothing is free, dude!" You're darn right, absolutely. Your team put effort into creating "an app" I spent hours realizing it does not work. Nothing is free, just the cost being transferred. Couldn't the app be, and shouldn't it be built more robust? And the technical support reply be more precise and constructive? Offering something free is not an excuse for mediocrity. And this case, the risk, the cost of uncertainty outweighs the gains of using your app. Unfortunately, I have been looking for one thing, just one, so I won't have to leave a one-star review. But there is simply none. I strongly suggest you make sure it works before making it available to the public, even as noble as you wish to put it as free.
Hello,
Thank you for sending us your comments, we apologize for all the inconvenience you had.
ShareThis is constantly developing and we are always striving to improve and provide good service.
Please check if you have the latest version on your platform, we will also check for any irregularities in the share buttons in Shopify and try to update the installation guides to provide a more accurate step-by-step process.
Once again, we are very sorry for the inconvenience and hope to see you with our share buttons.
Good App, I used it in my page and works more than I expected.
I can not wait what it can to expose my page in online.
This app is one of the best, makes sharing very easy and to any platform. Excellent App that works as it should !!!
Thank you for your review! We're glad to hear that you are enjoying our Shopify App. Keep sharing!
Sincerely,
— ShareThis Technical Support Team
Their proprietary counter is giving false numbers on the amount of shares. This can be shown from the website replays (I'm not seeing even half of the people clicking the button). Other than that, the button works just fine and does its job.
Hi there!
Thanks for your review, apologies for any share count error you have encountered. We'd be happy to look into this more deeply, please send us an email at support@sharethis.com and we'll try to reproduce your issue and get to the bottom of it.
This app leaves an annoying Privacy Settings popup on every page. Even after you adjust your settings and save it... It does not go away.
Hello!
Thank you for your review. Please know that we will share your feedback with our engineering team so we can investigate further and (hopefully) release a fix for this soon.
We apologize for any inconvenience that this may have caused.
Sincerely,
— ShareThis Technical Support Team
Could be a good app but the ability to save settings in admin is broken - the support team didn't seem to be aware of this nor do they seem to have dedicated developers to fix it. I can't recommend this app developer.
Hello!
Thank you for your feedback. Please know that we've escalated this issue to our engineering team so we can investigate further.
We apologize for any inconvenience.
— ShareThis Technical Support Team
For several days I've been desperately looking for a reliable way to get the share buttons for my store and I found you on a youtube ad! Sharethis is an excellent free app easy to install and most importantly doesn't slow down my store. The customizable buttons are perfect for me. Thanks a lot for this !
Asks me to enter a new e-mail to make an 'account' every time I want to make changes to the share icons. And I can't use the same e-mail I used last time (with no option to log in). Looks like they are just collecting an e-mail list to me. I would avoid. (Wish Shopify would allow me to place a 1 star review but I'll have to settle for 2).
We're really sorry for any inconveniences you experienced during installation of this app. We assure you we are NOT just collecting emails and this app very much works for most users. We do have an issue with Safari browser users at this moment and if you are also using the Safari browser when trying to install this app that could be the reason you're having this problem. If so please use Chrome or Firefox for the moment. We are trying to resolve this Safari issue now. If you are not using Safari, we would very much like to know what your specific issue is and would love to work with your to get this resolved. Please reach out to "support@sharethis.com" at your earliest convenience. Thank you so much to giving us a try!