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Thsi app has been very good. It's pretty simple to use and it has some great features. My only gripe, which keeps me from giving it 5 stars, is the extension does not consistently work. When I select a product using the created "S" Tab, the information does not polulate and I have to manually copy the link into the importer. And even then sometimes that does not work and the price adjustment feature does not always get the correct price. This still was not enough to keep me from saying that this is a good app. I found my workarounds.
WARNING – Misleading App, Broken Features, No Real Trial, No Refund – Total Scam
We installed this app after reading the features it claimed to offer — but the reality is completely different and extremely disappointing.
Yes, the app says there is a trial, but it’s useless. We wanted to test the main feature — importing products from Amazon.com — but you can’t test that without immediately upgrading to a paid plan.
So let’s be clear:
There is a trial, but it’s worthless. You’re forced to pay before testing anything meaningful.
We subscribed for $19.99/month just to test ONE Amazon product.
We configured the settings carefully, imported one product, and here’s what we got:
- Product title was completely wrong
- Description missing or filled with irrelevant junk
- Useless metadata (ASIN, package size, seller rank, etc.) automatically added
- No default stock control
- No proper tag assignment
- No real “import as draft” setting
- Completely broken import experience
We canceled the subscription within 30 minutes and contacted support immediately.
Support was just as broken as the app itself.
Same generic message copy-pasted over and over. Only after repeatedly messaging them did they admit the issues and say "they might be fixed in the future."
So we asked:
Why are we paying for a broken app?
Their answer: “No refunds.”
We didn’t even get to use the app. We tried ONE product. It failed. We canceled.
And they still charged us $19.99 for a non-working, half-finished tool.
This is not just poor service — it’s deceptive and unethical.
Most of the positive reviews are likely fake. Who would pay for this mess and leave 5 stars?
We took screenshots and screen recordings of the entire process and are filing a formal complaint with Shopify.
This is scam-level behavior.
Avoid at all costs. Don’t be fooled. Don’t lose your money like we did.
Let’s set the record straight, since your review is filled with misinformation and completely ignores the reality of how ShionImporter works.
1. “Misleading features”? Not at all.
We support importing from 30+ websites, not just Amazon.com. Importing from Amazon is not our “main feature”—it’s one of MANY. Our app also offers price and stock monitoring, currency conversion, advanced pricing rules, automatic translation, AI-powered title and description generation, and a lot more. You clearly didn’t bother to explore any of these.
2. “No real trial”? False.
We provide clear video guides and a full FAQ section—all accessible without a subscription—to show you exactly how the app works, step by step. If you’d spent a minute looking, you’d see detailed explanations and actual use cases. Complaining about “not understanding how the app works” just proves you didn’t care to check even the basics.
3. “Tried one product, canceled in 30 minutes.”
So you’re admitting you didn’t even try the app properly. Instead, you rushed to uninstall and left a 1-star review without giving us a chance to help or actually test what the app can do.
4. “Missing features”? Completely wrong.
We absolutely support stock control, draft imports, proper tags, and a ton of other options you didn’t even mention—simply because you never tried to use them. If something wasn’t working for you, it’s almost certainly because of your custom, broken Shopify theme—not because the features aren’t there.
5. “Support is broken.” Not true.
We respond to every single support request—sometimes within minutes. If you send the same angry message over and over, you’re going to get our basic troubleshooting steps, because 99% of issues are fixed that way. We even offered to investigate your specific problem and make adjustments for your shop, but you never engaged beyond demanding a refund.
6. “No refunds for one-time use.”
You paid for a plan, used the app, and then wanted your money back after 30 minutes because you didn’t bother to learn how to use it. Shopify’s billing policies are clear, and your request doesn’t qualify for a refund. This isn’t “scam-level behavior”—it’s you not reading or trying.
Final note:
Most users LOVE ShionImporter, and real businesses actually take the time to test and use its features. One-star reviews like this—full of inaccuracies, no actual testing, and clear intent to trash the app—look suspiciously like a competitor attack or someone who never intended to actually use the software.
If you want real help, we’re happy to assist. But leaving fake, misleading reviews only hurts the Shopify community.
terrible!!!!! nonexistent support. i imported a few products then after importing them link vanished. no updates no connected links and items on my site are still there with full inventory. i wanted this app for exactly what it says it does however its a lie. Good luck if you try this. you will be disappointed
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your frustration, and we understand that you are experiencing difficulties with the app.
However, we believe there might be some misunderstanding, as the issue you're describing is unclear. It seems there might be a language barrier, which is making it difficult to fully understand the problem you're facing. We kindly ask that you provide more specific details about what happened, including any actions you took and what you were trying to achieve, so we can better assist you.
We are committed to providing support and resolving any issues you encounter. Please reach out to us with more information, and we’ll be happy to assist you in resolving the problem.
Thank you for your understanding, and we look forward to helping you.
We are new using this app. This is our first day trial. We are checking how it works. From of what we have checked, at least when selected some products from Amazon, the price provided to Shopify Stores is the same price offered to the general public. What is the actual deal for us with Shopify Stores? Where is the space for mark-Up? If customers go looking for the same products, would find that amazon has lower prices. Unless we are doing something wrong, which then we would edit this review,
Thank you for your feedback and for giving our app a try!
Regarding your concern: the pricing you see from Amazon is indeed the base retail price. However, the app provides flexibility for you to define your own markups. You can set global markup rules in the Settings section, which will automatically apply to all products you import. Additionally, if you'd like to adjust the price for a specific product, the app gives you the option to manually edit the price mark-up during the import process—before the product goes live on your Shopify store.
This way, you can ensure you're maintaining a healthy profit margin while still offering competitive prices. If you need help setting this up, we’d be happy to guide you through the process.
Thanks again for your feedback!
ShionImporter is the best i could choose!
Very seamless and convenient. I am loving the app . Great variety of products too
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app and finding it seamless and convenient to use. It's also great to know that you appreciate the variety of products we offer. If you ever need any assistance or have more feedback to share, feel free to reach out. We're here to support you!
This app is simple tool which helped me to find and import product both quickly and easily. I'm grateful tools like these exist,
We started using ShionImporter and right away you can see the difference between this app and all others. No one offers such a smooth integration with SHEIN and it is super easy to select products and add them to your shopify store. I highly recommend it.
Great products.
I couldn’t be happier with my experience shopping with this dropshipping merchant! The range of products is impressive, and I found exactly what I was looking for in starting my own little shop. Easy navigation and quality products. Still starting out and tweaking here and there but this really helped me open shop and have courage to do dropshipping