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Have some issues with delivery, I have Zendrop and Shewin as a dropshipping supplier. For Zendrop shipping there is no issues, all it's auto configured, but if I want to buy from my shopify page an item from shewin, I have error that Shipping not available. Didn't figure out why
Dear MDMX,
Thank you for reaching out regarding the delivery issues you are experiencing with Shewin.
To address this issue effectively, we may need more details. We have asked our dedicated customer service Ashley to contact you again to properly handle the usage issues you mentioned. In order to contact you as soon as possible and solve your problem, you can also contact her via email ashley@shewin.com, or Whatsapp: +8617359308731.
We appreciate your patience and understanding as we work to resolve this issue promptly. If you have any additional details or observations that could assist in troubleshooting, please feel free to share them with us.
Thank you for bringing this to our attention, and we look forward to ensuring a seamless shopping experience for you.
Best regards,
Shewin
Shewin has provided solid service and supply with a number of items. Mia has worked closely with us to ensure we get good service and responds to any questions. Thank you
Dear Working Bull,
Thank you for taking the time to provide feedback on your experience with Shewin. We greatly appreciate your kind words and are thrilled to hear that you have had a positive experience with our service and product supply.
We take great pride in delivering solid service and ensuring that our customers receive the best possible experience. It's wonderful to know that Mia, our dedicated team member, has been working closely with you to ensure that you receive excellent service and promptly addresses any questions or concerns you may have had. We will make sure to pass along your appreciation to Mia for her outstanding support.
Your satisfaction is our top priority, and we are committed to continuously improving our services to meet and exceed your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help.
Once again, thank you for your kind words and for choosing Shewin. We look forward to serving you again in the future.
Best regards,
Shewin
Smooth user experience, seamless shipping process without any issues, exceptional customer service, prompt responses, and top-notch product quality.
Dear Cowaa,
Thank you for reaching out to us and sharing your feedback. We truly appreciate your kind words and are thrilled to hear about your positive experience with our brand.
At Shewin, we strive to provide a smooth and seamless user experience, ensuring that our customers enjoy a hassle-free shopping journey from start to finish. We take great pride in our shipping process, and it's wonderful to know that you encountered no issues along the way.
Our dedicated team is committed to delivering exceptional customer service, and we're delighted that you found our support prompt and helpful. We believe that effective communication plays a vital role in creating a positive customer experience, and we're glad that we were able to meet your expectations in this regard.
Lastly, we place a strong emphasis on maintaining the highest standards of product quality. We work tirelessly to ensure that every item we offer is of top-notch quality, and we're thrilled that you are satisfied with your purchase.
Your feedback is truly valuable to us, as it motivates us to continually improve and provide the best possible experience for our customers. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for your kind words and for choosing Shewin. We look forward to serving you again in the future.
Best regards,
Shewin
Title: Exceptional Service and Support from Shewin
⭐⭐⭐⭐⭐
I've had the pleasure of working with Shewin, a top-notch dropshipping supplier, and my experience has been nothing short of excellent. Jennifer, in particular, stood out with her exceptional level of support and dedication. She promptly addressed every concern I had, offering effective solutions and ensuring a smooth process.
While Shewin's product catalog is impressive, there were a few instances where certain items were unavailable. However, I'm confident this hiccup will be resolved in the future as the company continues to improve its operations.
In summary, I highly recommend Shewin for their professionalism, quality products, and outstanding customer service. With Jennifer leading the charge, you can trust that any issue will be promptly and effectively handled. Looking forward to continued success with this supplier!
Dear ModaDiva,
Thank you so much for your kind words and positive feedback regarding your experience with Shewin.
We are especially proud of Jennifer's exceptional level of support and dedication. She is a valuable member of our team, and we will make sure to recognize her outstanding efforts. It's wonderful to know that she promptly addressed your concerns and provided effective solutions, ensuring a smooth process for you.
Regarding the instances where certain items were unavailable in our product catalog, we apologize for the inconvenience caused. We are continuously working to improve our operations and inventory management to minimize such occurrences in the future. Your confidence in us is truly appreciated, and we assure you that we are committed to resolving this hiccup.
Thank you once again for your feedback and for choosing Shewin as your dropshipping supplier. We value your partnership and look forward to continued success together.
Best regards,
Shewin
Jennifer was amazing in helping me resolve an order issue! Great customer service
Dear MB & Co.,
Thank you for your email. We appreciate your feedback and are glad to hear that Jennifer provided you with amazing assistance in resolving your order issue.
At Shewin, we strive to deliver excellent customer service, and it's always rewarding to know that our efforts have made a positive impact. We will make sure to pass along your kind words to Jennifer and recognize her for her outstanding support.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help and ensure your satisfaction.
Best regards,
Shewin
I have been very happy with the quality of the products, and extremely happy with the customer service! My customers are happy with everything they have bought so far! Jennifer’s is very help with any question I have and very quick to respond!
I'm not happy with customer service. I've been trying for 5 days to reach out to someone. I've gotten 1 response and now no ones responding. If this is how I can expect issues to be handled, I'll have to pass on this company all together. Pricing is high and customer service is atleast for me, non existent. I'll be removing their products from our store and going with a different supplier. I could only imagine the issues I'd have with a return.
Dear Milanni Fashion,
I hope this email finds you well. I am writing to sincerely apologize for the lack of satisfactory customer service you have experienced with our company. I understand your frustration and disappointment, and I would like to assure you that we take your feedback seriously.
There may have been some kind of problem that prevented us from noticing your message. Whether it's a functional issue or an oversight by our customer service, we will take the issue seriously to avoid it happening again.
We have asked our dedicated customer service Ashley to contact you again to properly handle the usage issues you mentioned. In order to contact you as soon as possible and solve your problem, you can also contact her via email ashley@shewin.com, or Whatsapp: +8617359308731.
Once again, We apologize for the inconvenience and frustration caused. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to enhance your experience with our company. I assure you that we will take immediate action to address the issues you have raised.
Thank you for bringing these matters to our attention. I look forward to hearing from you soon so that we can resolve your concerns and restore your faith in our company.
Best regards,
Shewin
Very unhappy with customer service. I've had order pending since Thursday and been trying to get help with it but no one seems to want to help and I have been calm but all I get is don't be angry all the time I have customer waiting and I been left days with no progress to this issue so I do not recommend these at all the app from shopfiy store it doesn't seem to work the request goes though orders but shows nothing on the app and it seems to be to much effort for anyone to help.
I do not recommend
Dear Purplicous Boutique,
I am writing to express my sincere apologies for the unsatisfactory customer service experience you have encountered with our company.
For some reason, Jennifer, the customer service staff who contacted you before, is on vacation, which may have resulted in a delayed response. Regardless of the reason, we would like to apologize for your long wait. We take this issue seriously and have escalated our handling of the issue.
We have asked our dedicated customer service Ashley to contact you again to properly handle the usage issues you mentioned. In order to contact you as soon as possible and solve your problem, you can also contact her via email ashley@shewin.com, or Whatsapp: +8617359308731.
Once again, I apologize for the inconvenience and frustration caused. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to enhance your experience with our company. I assure you that we will take immediate action to address the issues you have raised.
Thank you for bringing these matters to our attention. I look forward to hearing from you soon so that we can resolve your concerns and restore your faith in our company.
Best regards,
Shewin
I am very satisfied with SHEWIN, so far in all respects. Kind regards KIESMATIC
Dear KIESMATIC,
Thank you very much for your high praise and satisfaction with SHEWIN in all aspects. We are delighted to hear that you are pleased with our performance.
We are committed to providing excellent service and high-quality products to our customers, and your satisfaction is our greatest motivation and reward. We will continue to strive to meet your expectations and enhance our business capabilities.
If you have any further needs or questions, please feel free to contact us. We are dedicated to providing you with assistance and support.
Best regards,
The SHEWIN Team
How long does it take to receive confirmation that my customer has received their purchase? It still says fulfillment in the process
Dear Creative Designs by Shanny,
We apologize if our service has not met your expectations. We strive to provide the best experience possible and are committed to resolving any issues promptly.
We've noticed you have an order pending, but it appears payment has not been processed yet. Unfortunately, we are unable to proceed with shipment until payment is completed.
Our customer service representative, Jennifer, will reach out to assist you promptly. You can also contact her directly at jennifer@shewin.com if you prefer.
Best regards,
Shewin