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I'm not happy with customer service. I've been trying for 5 days to reach out to someone. I've gotten 1 response and now no ones responding. If this is how I can expect issues to be handled, I'll have to pass on this company all together. Pricing is high and customer service is atleast for me, non existent. I'll be removing their products from our store and going with a different supplier. I could only imagine the issues I'd have with a return.
Dear Milanni Fashion,
I hope this email finds you well. I am writing to sincerely apologize for the lack of satisfactory customer service you have experienced with our company. I understand your frustration and disappointment, and I would like to assure you that we take your feedback seriously.
There may have been some kind of problem that prevented us from noticing your message. Whether it's a functional issue or an oversight by our customer service, we will take the issue seriously to avoid it happening again.
We have asked our dedicated customer service Ashley to contact you again to properly handle the usage issues you mentioned. In order to contact you as soon as possible and solve your problem, you can also contact her via email ashley@shewin.com, or Whatsapp: +8617359308731.
Once again, We apologize for the inconvenience and frustration caused. Your feedback is invaluable to us, and we are dedicated to making the necessary improvements to enhance your experience with our company. I assure you that we will take immediate action to address the issues you have raised.
Thank you for bringing these matters to our attention. I look forward to hearing from you soon so that we can resolve your concerns and restore your faith in our company.
Best regards,
Shewin
I am very satisfied with SHEWIN, so far in all respects. Kind regards KIESMATIC
Dear KIESMATIC,
Thank you very much for your high praise and satisfaction with SHEWIN in all aspects. We are delighted to hear that you are pleased with our performance.
We are committed to providing excellent service and high-quality products to our customers, and your satisfaction is our greatest motivation and reward. We will continue to strive to meet your expectations and enhance our business capabilities.
If you have any further needs or questions, please feel free to contact us. We are dedicated to providing you with assistance and support.
Best regards,
The SHEWIN Team
Title: Exceptional Service and Support from Shewin
⭐⭐⭐⭐⭐
I've had the pleasure of working with Shewin, a top-notch dropshipping supplier, and my experience has been nothing short of excellent. Jennifer, in particular, stood out with her exceptional level of support and dedication. She promptly addressed every concern I had, offering effective solutions and ensuring a smooth process.
While Shewin's product catalog is impressive, there were a few instances where certain items were unavailable. However, I'm confident this hiccup will be resolved in the future as the company continues to improve its operations.
In summary, I highly recommend Shewin for their professionalism, quality products, and outstanding customer service. With Jennifer leading the charge, you can trust that any issue will be promptly and effectively handled. Looking forward to continued success with this supplier!
Dear ModaDiva,
Thank you so much for your kind words and positive feedback regarding your experience with Shewin.
We are especially proud of Jennifer's exceptional level of support and dedication. She is a valuable member of our team, and we will make sure to recognize her outstanding efforts. It's wonderful to know that she promptly addressed your concerns and provided effective solutions, ensuring a smooth process for you.
Regarding the instances where certain items were unavailable in our product catalog, we apologize for the inconvenience caused. We are continuously working to improve our operations and inventory management to minimize such occurrences in the future. Your confidence in us is truly appreciated, and we assure you that we are committed to resolving this hiccup.
Thank you once again for your feedback and for choosing Shewin as your dropshipping supplier. We value your partnership and look forward to continued success together.
Best regards,
Shewin
Jennifer is absolutely amazing to work with! Very quick response time. Quick TAT Great clothing! All around very satisfied!
Jen is the very best! She is helpful with any and all questions, quality is amazing, products are super trendy.
I highly commend Shewins Clothing for their exceptional products and services. Their commitment to providing remarkable quality at affordable prices is truly commendable. As a new boutique owner, this company has played a pivotal role in facilitating my success. I am particularly grateful for the invaluable assistance provided by my dedicated sales representative, Ashley. Her unwavering support and sweet demeanor have exceeded my expectations.
To be honest I am impressed with the shipping time frame, I do wish I could accommodate my customers with a quicker shipping option but for these products to be coming as far as they do in the time frame that it does is pretty impressive.
In summary, my experience with Shewins Clothing has been nothing short of outstanding. Their remarkable products, affordable prices, and exceptional customer service, exemplified by the wonderful assistance of Ashley, have far exceeded my expectations. I wholeheartedly recommend Shewins Clothing to anyone seeking an exceptional supplier for their boutique.
Brooke
Quality of clothing has been amazing so far and exactly what you see is what you get... I did an order on about 7 different products.. dresses, flip flops and earrings and LOVE THEM ALL!! I'll be trying the drop shipping here soon.
Thank you so much your good comment !!
If you have any question, pls feel free to contact our customer service center .
Jennifer was amazing in helping me resolve an order issue! Great customer service
Dear MB & Co.,
Thank you for your email. We appreciate your feedback and are glad to hear that Jennifer provided you with amazing assistance in resolving your order issue.
At Shewin, we strive to deliver excellent customer service, and it's always rewarding to know that our efforts have made a positive impact. We will make sure to pass along your kind words to Jennifer and recognize her for her outstanding support.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here to help and ensure your satisfaction.
Best regards,
Shewin
The customer service was very helpful! I had many questions and they were quick to respond and answered all of my questions thoroughly.
I found this company to have excellent customer service and shipping service is top notch. I'm based in Ireland and my customers are receiving there item within a few days. The quality of products are amazing. Ashley is my account manager and I am so happy with the response times and contact. I cannot recommend this company enough. I'm so very happy with them and huge range of choices.
Just brilliant.