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I pay more to get VIP support and still cant chat normally cuz of the different time zones. App is not working for 2 days, I cannot do ANYTHING. Wrote about this issue to support, he ignored it and didn't suggest any way to solve my problem
Hi dear,
We deeply apologize for the inconvenience you experienced with our app.
I checked again and found that our support team has talked to you via live chat. He has also found the cause and given a way to fix it and sent it to you (Message has also been sent to your email address). It's a browser cache issue. It can be fixed quickly.
We hope you will give us another chance to serve you better. We are confident that you will be impressed with the improvements we have made.
Thank you for your feedback and understanding.
Sincerely,
ShineTrust team
The Product selection for Badges doesn't work properly, it puts badges on products you did not select. This is basic functionality and should not need costumer support in order to work properly.
I cannot uninstall this app. It is not like other apps. I will now have to contact customer service. What a bore.
Hello Friend,
We had contacted you some days ago but still now not hear back from you yet.
That problem is very simple to solved yet.
Can you please reply to us to help?
Thanks