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Having trouble converting ShineOn Fast to my store so my potential customers can customize products. I've been trying pretty much all day. still is not syncing with my shopify store. I accidentally promoted these products, and no one could customize. I thought that the customer would automatically be able to do after adding products to my store, but this has been an issue. I bought customily but ...
chat tech support is horrible. apparently, you cant order samples of metal prints and canvas prints with your artwork on them. they just wont tell you. you will be in a chat session till your kids come for thanksgiving to visit you in an Assisted Living Facility. Sad... I set up all my art there, and had to find another vendor all because I could not see and touch what I would be selling to ...
Thank you for sharing your honest feedback, and we’re truly sorry to hear about your frustrating experience. We understand how important it is to see and feel the quality of ...
Terrible, poorly thought out amateurish AI which is impossible to use without support!
We’re truly sorry to hear about your frustrating experience and that we fell short of your expectations. Your feedback is invaluable, and we take it seriously as we ...
Extremely hard to figure out and very hard to get help. I am completely lost and confused but working on understand this app.
Thank you for sharing your thoughts with us. We are truly sorry to hear that you're finding the ShineOn App challenging to navigate. Our goal is to make the print on demand ...
ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??
We're really sorry to hear about your frustration with the artwork upload process. It should be clear and easy to understand why your artwork isn’t uploading, and we ...
Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and ...
we apologize for the difficulties you've faced with ShineOn, from finding basic information to issues with integration and outdated product variants. Your frustration is ...
I haven't gotten near enough help or support
We're really sorry to hear that you haven't received the support you need. We want to ensure that your experience with ShineOn is as smooth as possible. Please reach out to ...
This is horrible, I cannot take a common image size and upload it. This would be too difficult to meet the expectations from a buyer when they do not have an image 4800 x 5760 pixels, and you cannot even edit a photo to make it that large on Canva
Thank you for sharing your thoughts with us. We're sorry to hear about your experience, and we appreciate your patience. Our Live Chat team is available Monday to Friday from ...
I'm very disappointed and deceived. I haven't been able to upload any of your products to my store and I am being charged just for having the app. I would like to stop/cancel my membership.
I was trying to upscale in order to be able to upload your products to my store but I only wasted my time.
Thanks
We're genuinely sorry to hear about your experience. Your feedback is incredibly valuable, and we apologize for any inconvenience caused. Our Live Chat support responds in ...
Can I import products from ShineOn into my Shopify store? If I want to sell several items in the ShineOn catalog, do I have to re-create each one?
Thank you for leaving us feedback! Our Support team can help! Please reach out to our live chat at help.shineon.com. We appreciate your continued support and can't wait to ...