Rezensionen (1.700)

Gesamtbewertung
4,6
Anzahl pro Bewertungsstufe
  • 82 % der Bewertungen sind 5 Sterne
  • 12 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
26. Januar 2024

It's very pathetic, I can't even do the live chat as the email bar is frozen when I try to add my email to contact support. When I try to create a product, it shows Queued for Publishing for over a week.

Present Pallete
Vereinigtes Königreich
15 tage mit der App
8. Januar 2024

Does not work in my shopify. COntact shineon and never respond back. Bad.

Dana Kids
Vereinigte Staaten
14 tage mit der App
Bearbeitet am 28. Januar 2024

Still trying to figure it out

Aunt Juicy's Place
Vereinigte Staaten
Etwa 2 monate mit der App
3. März 2024

I paid for the starter hant been upgaged

GrandpasEmporium.com
Vereinigte Staaten
Etwa 2 monate mit der App
ShineOn hat geantwortet 6. März 2024

Thank you for sharing your feedback with us! We're sorry to hear that you had difficulty upgrading your subscription. Your best bet is to reach out to our Support team at help.shineon.com, they can get you set up with your Starter subscription. Wishing you all the success!

11. Oktober 2022

ShineOn, as a POD Company is pretty great (If you don't mind perforated, home-made looking message cards). However, the app in the app store is trash. After having issues with the app (and being directed to Shopify Support because the ShineOn support said it was a Shopify issue) I was told to uninstall and reinstall by Shopify's support. I uninstalled my "pinned" app. Trying to reinstall it... it wouldn't install at all. I kept getting the message "Whoops, something went wrong on our servers.
Please go back and try the action again in a few minutes."
When working with ShineOn support, I was directed to install it through their website... I have sort of reinstalled it. But it now makes me go through the annoying apps menu to get to the site. I cannot pin like before, as it's been installed as a third-party install. Overall - ShineOn is

RecoverySwag
Vereinigte Staaten
Mehr als 2 jahre mit der App
ShineOn hat geantwortet 12. Oktober 2022

Hello Seller, Thank you so very much for your feedback. Please review below based on your feedback

This is actually a bug in Shopify. Only embedded apps can be pinned. We transitioned to an non embedded app this summer. As a consequence of Shopify's handling of this change, anybody who pinned still sees the pin after switching, and the app doesn't load embedded anymore. There is nothing we can do to fix this other than contact Shopify and ask them to fix the issue.

17. April 2023

Shine On itself has many many problems. There is no customer service number to call if you have an issue, the chat person acts like they can't make any kind of decision about anything. If something does go wrong all you can do is hope the chat person actually does their job and corrects the issue. You're left hanging hoping the issue will be fixed. You have to chat and check behind them repeatedly to make sure your issue is fixed. Overall not a good company to do business with especially if you have an online store.

Cutesy Pie Cutie
Vereinigte Staaten
Fast 2 jahre mit der App
ShineOn hat geantwortet 18. April 2023

Thank you for sharing your feedback with us! This is not the experience we want for our Merchants. We reviewed the support tickets you submitted, and we are glad to see that you left positive reviews with our live support chat. We also noticed that the tickets were related to order status inquiries, and we didn't find any negative feedback from those interactions.

We would like to apologize for any confusion or frustration you may have experienced, and we would like to assure you that we value your feedback and take it seriously. We're committed to providing the best possible service to all of our Merchants, and we would like to work with you to address any remaining concerns you may have. If you're willing to give us another chance, we'd love to offer you VIP Support for your account. We appreciate you and look forward to the opportunity to serve you again!

31. August 2023

My very first order had a broken link on the chain. I sent for replacement and they charged me again. The replacement has now been in fulfillment for weeks. Will most likely be deleting this app. Very disappointed.

DugTheDog
Vereinigte Staaten
8 monate mit der App
9. August 2023

Just getting started with the app so impossible to give you a proper review before knowing how well it works or doesn't work!

3pups Inc
Vereinigte Staaten
8 monate mit der App
Bearbeitet am 21. Januar 2024

I did a purchase as a test for my Granddaughter but the message card never appeared with the order, this is alarming as when customers receive products I will never know if they received my white labelling with a discount code for their next order. And I have it turned on so I am being charged for this and it did not come with the order. Could this be an oversite given my first order I decided to purchase the product as a customer I am worried that this may happen in the future, I am just letting you know as I believe I have this feature with white labelling turned on. If there was a reason for not sending it is it something I have not done or issue on your side. I would also like to note I never got any merchandise when I signed up to starter package.

Gifts Smart X-Press
Australien
6 monate mit der App
15. Mai 2023

I’m disappointed. They shouldn’t offer 2 day priority shipping if it’s not guaranteed and they don’t offer refunds. I understand no refund or return on the product but if i paid extra for a service i expect it or a refund because it’s not my fault and they get to pocket extra money. Let’s see if the product meets our standards atleast. I’ll be using a different vendor from now on.

BAMRetailco
Vereinigte Staaten
3 monate mit der App
ShineOn hat geantwortet 19. Mai 2023

Thank you for sharing your review, we know that Mother's Day is a crazy time of year for Merchants so we're sorry you had this experience! It does look like our Support Team reached out to you and offered a refund on the shipping fee. Please reach out to Support at help.shineon.com to claim that refund and let us know if there's anything else we can do to help this one star turn into a 5 star. We are thankful to have you as part of the ShineOn Print-on-Demand family!