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I really dislike that I can't see the back of the journal I'm creating. That's just odd to me.
Thank you for sharing your thoughts! We completely understand how seeing all sides of your product is crucial for the best design experience. Your feedback is really valuable, and we're always working to improve our platform. We’ll pass this along to our team to consider as we continue enhancing our design tools.
Thank you for your feedback!
-ShineOn Team
The app is pretty user friendly if you have some sort of knowledge on a computer or smart device but for me it was a bit challenging to start. I think i just expected it to be more difficult to work with than it actually was. Now I'm getting the hang of it, and it is actually becoming fun to explore and create with.
Thanks for the great review! We're really happy to hear that. Keep doing awesome, and if you need any help, just let us know!
It takes some time to get it, but when you do it's great and customer service is great as well!
It takes some time to get it, but when you do it's great and customer service is great as well!
I have tried several times to create a product and the site freezes up and won't save
We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
I have to say this app is very user friendly
Thank you for your feedback! We're thrilled to hear that you find ShineOn very user-friendly. Making things easy and accessible for our users is one of our top priorities.
If you ever have any questions or need assistance, we're here to help.
Keep shining and happy selling!
So far so good easy to use and work with
Thank you for your feedback! We're glad to hear that your experience has been positive and that you find ShineOn easy to use. If you need any assistance or have any questions, we're here to help.
Keep shining and happy selling!
So far the setup has been easy. Looking forward to making sells so I can check out the rest of the services.
Glad to hear the setup has been smooth for you! We can't wait for you to explore everything we have to offer. If you need any assistance, we're here to help!
Very helpful videos. Shine on has been very easy application to learn.
Thank you for your feedback! We're glad to hear that you found our videos helpful. We're here to support you every step of the way!
I’m not understanding what to do or where to start
Welcome to ShineOn! We understand that starting something new can be a bit overwhelming, but we're here to help you every step of the way.
Here are some steps to get you started:
- Explore the ShineOn Dashboard: Familiarize yourself with the dashboard and its features. This is where you’ll manage your products and orders.
- Check Out Tutorials: We have plenty of tutorials and guides available to help you understand the process. These can be found on our website and YouTube channel.
- Start Designing: Begin by creating and uploading your designs. Choose from our wide range of products and use the design tools to customize them.
- Connect Your Store: Link your Shopify store to ShineOn so you can start listing your products for sale.
- Ask for Help: If you’re ever unsure, our customer support team is here to assist you. Don’t hesitate to reach out with any questions.
You're on an exciting journey, and we're here to support you every step of the way.
Keep shining and happy selling!
Best customer service
Thank you for your feedback! We're thrilled to hear that you’re pleased with our customer service. Providing excellent support is a top priority for us.
If you need any further assistance, we're always here to help.
Keep shining and happy selling!