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I will recommend this to others, but the little challenge I have right now is that my customers cannot print in their names on the CUSTOMIZED NECKLACE. I am not sure why, but it will be nice if you guys can fix it ASAP.
I made three products out of the same item, and all of them are shown as ready for ordering except one. They are literally all the same thing with one word changed lol
We appreciate you bringing this to our attention! Our Support team can help! Please reach out to our live chat at help.shineon.com. Thank you for your patience!
So far, I have yet to be impressed with this service. I initially signed up for the "Starter" subscription with a free 7-day trial but canceled it due to persistent issues I encountered while uploading artwork for a plaque. The platform's interface could be more user-friendly, making the uploading process cumbersome and frustrating. Furthermore, customer support needs to be more helpful in addressing my concerns. Given these challenges, I find it difficult to justify paying for a consistently unreliable service that fails to meet my expectations. I will consider subscribing again once these fundamental issues are resolved. Until then, I cannot recommend this service to others or see myself investing money in it.
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
I found the process in adding my own designs easy to follow and quick. There was a good range of high quality products.
Thank you for the positive review! It's great to hear that, We're grateful for your presence in our community and look forward to celebrating your future successes!
I don't know why it is asking me to give a review when I haven't used it yet, but I think its worth it!? I dunno..
Thank you for sharing your thoughts! We look forward to hearing your feedback once you've had a chance to use the app. Please feel free to reach out if you have any questions or need assistance.
I am new and still learning
Welcome to ShineOn! We're excited to have you with us as you start your print-on-demand journey. Being new and learning can be an exciting experience, and we’re here to support you every step of the way.
Make sure to explore our resources and guides designed to help you succeed. If you have any questions or need assistance, our team is always ready to help.
Keep shining and happy selling!
Just uploaded my first product and there is nowhere for the buyer to upload the photo in the store. It's a little confusing but the product seems wonderful
Thank you for sharing your feedback with us! This is not the experience we want for our Merchants, our Support team can help! Please reach out to our live chat at help.shineon.com. Thanks again and keep up the great work!
I am having a hard time seeing my product in my Shopify store. I don't know where to look. Nothing is in the help section or maybe I'm just lost!
I like the vendor it's just not too intuitive to follow the downloading and integrating into my store. Maybe there's a quicker way but right now, ... none!
Thank you for sharing your feedback with us, we're truly sorry to hear about your experience. If you encounter any future issues, please don't hesitate to reach out to our support at help.shineon.com as soon as you have a problem. We hope this helps, and if you have the time, we would greatly appreciate a revised review.
easy but havent sold anything yet on here day in and out trying new trends and still no sell
I have yet to use shineon. So when i use it I would update my feedback.
That sounds great! We look forward to hearing your feedback once you've had a chance to use the app. Please feel free to reach out if you have any questions or need assistance.