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The app is well put together, good and fast support, a good and very active community. Many innovations and possibilities.
BUT since Feb. 2024 they simply closed the facility in the EU for weeks. It has now finally opened again. They moved from Amsterdam to somewhere in Germany. Since then the delivery time has actually gone UP. The promised improvement remains. Previously, deliveries to Belgium and the Netherlands were within 4-5 working days. Now 6-10 business days. It's 2024, this is taking way too long.
overall good app, but it is really difficult to know for sure waht product are made in Europ, if Europ is your market, brace your self to know what product are avalaible there :/
I will recommend this to others, but the little challenge I have right now is that my customers cannot print in their names on the CUSTOMIZED NECKLACE. I am not sure why, but it will be nice if you guys can fix it ASAP.
I found the process in adding my own designs easy to follow and quick. There was a good range of high quality products.
Thank you for the positive review! It's great to hear that, We're grateful for your presence in our community and look forward to celebrating your future successes!
So far, I have yet to be impressed with this service. I initially signed up for the "Starter" subscription with a free 7-day trial but canceled it due to persistent issues I encountered while uploading artwork for a plaque. The platform's interface could be more user-friendly, making the uploading process cumbersome and frustrating. Furthermore, customer support needs to be more helpful in addressing my concerns. Given these challenges, I find it difficult to justify paying for a consistently unreliable service that fails to meet my expectations. I will consider subscribing again once these fundamental issues are resolved. Until then, I cannot recommend this service to others or see myself investing money in it.
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
Só estou fazendo isso, pois não consigo utilizar as funcionalidades do site. Isso não é legal!
Lamentamos muito saber que você está enfrentando dificuldades com o site. Sabemos como é frustrante quando as funcionalidades não estão funcionando como esperado. Por favor, entre em contato com nossa equipe de suporte para que possamos resolver isso o mais rápido possível e garantir que você tenha a melhor experiência com ShineOn.
Obrigado pelo seu feedback!
-ShineOn Team
been with shineon for about a year, They got great products and customer service. I don't know if I have bad designs or bad site layout but I have had only 3 sales over the whole year.
Lots of the new updates really messed up my store settings somehow and the menu on left to check orders and products is difficult to maneuver, it's a bit too small.
Im still trying to figure it out.
Thanks for sharing. If you need any help or have questions, feel free to reach out to our support team. We're here to assist you!
Just uploaded my first product and there is nowhere for the buyer to upload the photo in the store. It's a little confusing but the product seems wonderful
Thank you for sharing your feedback with us! This is not the experience we want for our Merchants, our Support team can help! Please reach out to our live chat at help.shineon.com. Thanks again and keep up the great work!