Avis (527)
Affiner
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Par note
I’ve been using ShineOn for years and unfortunately the service and support have become increasingly unreliable.
The biggest problem is when something actually goes wrong. Urgent issues often require 4-5+ escalations and repeated follow-ups just to get a concrete answer. We’ve dealt with delayed/lost shipments, failed deliveries, customer disputes, and orders approaching marketplace deadlines, yet support frequently responds with apologies and “still under review” instead of solutions.
Simple requests are usually handled, but when your business genuinely depends on their support, getting someone to take ownership of an issue has become extremely difficult.
After years of doing business with ShineOn, it’s extremely disappointing to see the service reach this point. I really hope they improve their support, logistics communication, and accountability
Lots of Products in their Catalog that will not import into Shopify. There support email is non-existent. I have sent numerous emails to their support address for months now and have never heard back.
Every product I added to my site has no notation that it's out of stock. but when I look at it on my website, every single one says Out of Stock. How can items that are to be personalized all be out of stock. Also a video or 2 to watch on how to use your site would be helpful as opposed to a bunch of posts to read
Thank you for bringing this to our attention, and we’re sorry for any confusion caused by the “Out of Stock” display on your site. Please reach out to our support team so we can investigate this right away and help you get everything running smoothly.
We also appreciate your feedback about the video tutorials—adding more video resources is a great idea, and we’re working on creating more content to make getting started even easier.
Thank you for your feedback!
-ShineOn Team
this app has continuous problems that never seem to get addressed
I was really disappointed when I saw there options was very limited
I was under the impression that there would be a lot more options to choose from
not comments
If you have any thoughts or suggestions in the future, we're always here to listen. Wishing you all the success!
At this moment since you guys are so pushy to MAKE people leave a review before even actually testing, seeing or buying the first product, I have to give 2 stars because I don't know enough about the app to make a solid review, but your trying to force a review, so that's one issue my other issue is that I created a product from your company that said it was in stock however on my page it says out of stock. I've contacted support and have not received an answer so as far as I'm concerned this site/app/company is either a scam or a dud if I have to base my review on what I know about this company so far
Hi there, Thank you for leaving us feedback! By clicking the "X" in the right corner of the review banner, that will take it off your dashboard. As for the OOS message, your inventory counts are kept on the app and not through your Shopify. Our Support chat is very fast (answering your questions in real time 7 days a week) and our ticket response time is less than 1 day so please check your spam for messages from our team. Hope this helps, Wishing you all the success!
Your AI chat is useless and leads to useless videos that have nothing to do with editing a product or how to delete a product...
Thank you for your feedback. We want to clarify that, while we do have an initial guided chat, the majority of chat assistance is provided live by our agents. We also have step-by-step guides and videos designed to help with tasks like editing or deleting products.
If you were shown content that did not match what you were looking for, we’re sorry for the frustration. We'd love a second chance to help you and guide you through the exact next steps you need.
We’re continuously improving how help content is surfaced, and feedback like yours helps us make that experience better. Thank you again for sharing.
When I', creating a design and need to change it, the app freezes/spins and I have to exit out completely, losing all of my progress.
