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It's a great platform, the only issue I have is with the free marketing tools for your products, namely figuring out how to use the videos for Add Your Own Message Cards on a necklace. I wanted to make a creative for a message card necklace but don't know how or if it is possible to add my message card to it. I love that there are videos otherwise, but there's no descriptions on the files and no ...
Thank you for your detailed feedback! We're so glad to hear you love the platform and the free marketing tools, but we understand how important it is to have clarity on ...
The app is glitching. When uploading artwork such as posters I have encountered it will not load product preview images.. I have to try it a few times to get images loading and sometimes not all options appear. I also do not like the image quality at all. My posters look grainy and not vibrant especially when you zoom in preview on my website. I think something is wrong on your end. I followed ...
Thank you for sharing your experience, and we’re sorry to hear about the challenges you’re facing. We understand how important high-quality previews are for showcasing your ...
Doesnt show my order
Thank you for bringing this to our attention. I'm so sorry to hear that you're having trouble seeing your order. I understand how frustrating this can be, and we're here to ...
Só estou fazendo isso, pois não consigo utilizar as funcionalidades do site. Isso não é legal!
Lamentamos muito saber que você está enfrentando dificuldades com o site. Sabemos como é frustrante quando as funcionalidades não estão funcionando como esperado. Por favor, ...
Not bad but their website is horrendous to design in. Product image rendering is good but that's about it, though it gets VERY slow when you want to select more images.
You cannot edit product designs even if there are no orders against them. Have a small mistake in something? You have to do it all over again. Tedious and manual to customize things. It's obvious they didn't spend a lot of time on ...
Thank you for sharing your detailed feedback with us. We’re sorry to hear about the difficulties you’ve encountered with our website and design process. Your insights are ...
Im still learning the navigation system. Thank you for this opportunity.
It's great to hear that you're taking the time to learn the navigation system. We're here to support you as you continue to explore and get comfortable with the platform. If ...
I'm just in my first week with it but this platform isn't as intuitive and user friendly as others in it's class. Connecting to other stores such as Etsy is complex and lengthy. Ordering on the back end for a client is pretty clunky as well.
I have yet to receive the first product ordered but I hope the quality is worth the pain of set up! I'm going to really dig in to the app this week and ...
Thank you for your honest feedback and for giving ShineOn a try. We’re sorry to hear that your initial experience has been challenging. We’re continuously working to improve ...
difficult for a beginner
Thank you for your feedback. We understand that starting out can sometimes feel challenging, and we're here to help! Our goal is to make the process as smooth as possible for ...
so far its been an ok experience , a bit confusing as to where to go what to do next. don't know if shine completes the setup of my store or if I do. Its quite confusing for a newby.
Thank you for sharing your experience with us. We understand that starting out can feel a bit overwhelming, especially when you’re unsure of the next steps. To clarify, you’ ...
So far, I have yet to be impressed with this service. I initially signed up for the "Starter" subscription with a free 7-day trial but canceled it due to persistent issues I encountered while uploading artwork for a plaque. The platform's interface could be more user-friendly, making the uploading process cumbersome and frustrating. Furthermore, customer support needs to be more helpful in ...
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to ...