ShineOn: Print On Demand

It's very pathetic, I can't even do the live chat as the email bar is frozen when I try to add my email to contact support. When I try to create a product, it shows Queued for Publishing for over a week.

Does not work in my shopify. COntact shineon and never respond back. Bad.

Still trying to figure it out

I paid for the starter hant been upgaged

ShineOn, as a POD Company is pretty great (If you don't mind perforated, home-made looking message cards). However, the app in the app store is trash. After having issues with the app (and being directed to Shopify Support because the ShineOn support said it was a Shopify issue) I was told to uninstall and reinstall by Shopify's support. I uninstalled my "pinned" app. Trying to reinstall it... it wouldn't install at all. I kept getting the message "Whoops, something went wrong on our servers.
Please go back and try the action again in a few minutes."
When working with ShineOn support, I was directed to install it through their website... I have sort of reinstalled it. But it now makes me go through the annoying apps menu to get to the site. I cannot pin like before, as it's been installed as a third-party install. Overall - ShineOn is

Shine On itself has many many problems. There is no customer service number to call if you have an issue, the chat person acts like they can't make any kind of decision about anything. If something does go wrong all you can do is hope the chat person actually does their job and corrects the issue. You're left hanging hoping the issue will be fixed. You have to chat and check behind them repeatedly to make sure your issue is fixed. Overall not a good company to do business with especially if you have an online store.

My very first order had a broken link on the chain. I sent for replacement and they charged me again. The replacement has now been in fulfillment for weeks. Will most likely be deleting this app. Very disappointed.

Just getting started with the app so impossible to give you a proper review before knowing how well it works or doesn't work!

I did a purchase as a test for my Granddaughter but the message card never appeared with the order, this is alarming as when customers receive products I will never know if they received my white labelling with a discount code for their next order. And I have it turned on so I am being charged for this and it did not come with the order. Could this be an oversite given my first order I decided to purchase the product as a customer I am worried that this may happen in the future, I am just letting you know as I believe I have this feature with white labelling turned on. If there was a reason for not sending it is it something I have not done or issue on your side. I would also like to note I never got any merchandise when I signed up to starter package.

I’m disappointed. They shouldn’t offer 2 day priority shipping if it’s not guaranteed and they don’t offer refunds. I understand no refund or return on the product but if i paid extra for a service i expect it or a refund because it’s not my fault and they get to pocket extra money. Let’s see if the product meets our standards atleast. I’ll be using a different vendor from now on.