리뷰 (1,784)

전체 평점
4.6
평점 수준당 개수
  • 평점의 82%가 별 5개입니다
  • 평점의 12%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 4월 17일

Shine On itself has many many problems. There is no customer service number to call if you have an issue, the chat person acts like they can't make any kind of decision about anything. If something does go wrong all you can do is hope the chat person actually does their job and corrects the issue. You're left hanging hoping the issue will be fixed. You have to chat and check behind them repeatedly to make sure your issue is fixed. Overall not a good company to do business with especially if you have an online store.

Cutesy Pie Cutie
미국
앱 사용 기간 거의 2년
답글 ShineOn개 2023년 4월 18일

Thank you for sharing your feedback with us! This is not the experience we want for our Merchants. We reviewed the support tickets you submitted, and we are glad to see that you left positive reviews with our live support chat. We also noticed that the tickets were related to order status inquiries, and we didn't find any negative feedback from those interactions.

We would like to apologize for any confusion or frustration you may have experienced, and we would like to assure you that we value your feedback and take it seriously. We're committed to providing the best possible service to all of our Merchants, and we would like to work with you to address any remaining concerns you may have. If you're willing to give us another chance, we'd love to offer you VIP Support for your account. We appreciate you and look forward to the opportunity to serve you again!

2023년 12월 5일

YOU HAVE TO READ THIS. When placing test orders to see how items would reach my customer, there was an error during one order. I contacted customer service, and the representative canceled the wrong item. I lost around an hour trying to resolve this because it seems like the person has to contact 20 people for permission or to get the job done. I placed the first order on November 8th, and the second on November 10th. One of them arrived 25 days later, and the other one has not arrived to date. I ordered an acrylic, and it arrived with defects—the paper adhered to the acrylic is corrugated in two parts. An item with defects would surely have reached a customer! It's unfortunate that I can't upload the photo here. I'm not sure, but having a membership restrict your shipping options seems unfair. If you want Priority shipping, you have to opt for the $77 per month membership ($740 annually). Also, sample orders show up as regular orders in Shopify, counting as a sale. For some reason, Shopify's "cha ching" sound kept glitching for the same order I placed for five consecutive days. Don't waste your time; look for another company.

Junio Doce
미국
앱 사용 기간 1년 초과
2024년 1월 26일

It's very pathetic, I can't even do the live chat as the email bar is frozen when I try to add my email to contact support. When I try to create a product, it shows Queued for Publishing for over a week.

Present Pallete
영국
앱 사용 기간 대략 1년
2023년 8월 31일

My very first order had a broken link on the chain. I sent for replacement and they charged me again. The replacement has now been in fulfillment for weeks. Will most likely be deleting this app. Very disappointed.

DugTheDog
미국
앱 사용 기간 8개월
2023년 8월 9일

Just getting started with the app so impossible to give you a proper review before knowing how well it works or doesn't work!

3pups Inc
미국
앱 사용 기간 8개월
2023년 12월 31일

not very user friendly or easy to use. needs to be easier for the customer to add personalization also.

Customizing the Chaos
미국
앱 사용 기간 7개월
2024년 1월 21일에 편집됨

I did a purchase as a test for my Granddaughter but the message card never appeared with the order, this is alarming as when customers receive products I will never know if they received my white labelling with a discount code for their next order. And I have it turned on so I am being charged for this and it did not come with the order. Could this be an oversite given my first order I decided to purchase the product as a customer I am worried that this may happen in the future, I am just letting you know as I believe I have this feature with white labelling turned on. If there was a reason for not sending it is it something I have not done or issue on your side. I would also like to note I never got any merchandise when I signed up to starter package.

Gifts Smart X-Press
오스트레일리아
앱 사용 기간 6개월
2024년 2월 26일에 편집됨

there are no templates for sizes etc
no real customer support and site does not work.
and i have never seen another print on demand company charge for training and help

JuniperBay Market
미국
앱 사용 기간 4개월
2023년 5월 15일

I’m disappointed. They shouldn’t offer 2 day priority shipping if it’s not guaranteed and they don’t offer refunds. I understand no refund or return on the product but if i paid extra for a service i expect it or a refund because it’s not my fault and they get to pocket extra money. Let’s see if the product meets our standards atleast. I’ll be using a different vendor from now on.

BAMRetailco
미국
앱 사용 기간 3개월
답글 ShineOn개 2023년 5월 19일

Thank you for sharing your review, we know that Mother's Day is a crazy time of year for Merchants so we're sorry you had this experience! It does look like our Support Team reached out to you and offered a refund on the shipping fee. Please reach out to Support at help.shineon.com to claim that refund and let us know if there's anything else we can do to help this one star turn into a 5 star. We are thankful to have you as part of the ShineOn Print-on-Demand family!

2024년 1월 31일

I signed up through Adrian Morrison. I have watched him on two different videos publish a product to his Shopify. All he did was change the title. However, when I tried to do it with the exact same product, the Publish button wouldn't working. I contacted a live agent, who told me that I need to supply the artwork. Really? It obviously isn't as simple as they say, especially if you don't have your own artwork. Next.

Starlight Twinkles
미국
앱 사용 기간 대략 2개월