리뷰 (1,784)
상세 검색
-
평점별
I paid for the starter hant been upgaged
Thank you for sharing your feedback with us! We're sorry to hear that you had difficulty upgrading your subscription. Your best bet is to reach out to our Support team at help.shineon.com, they can get you set up with your Starter subscription. Wishing you all the success!
Still trying to figure it out
Does not work in my shopify. COntact shineon and never respond back. Bad.
I'll change my review when I can see all the stuff like dashboard and such in my account without the annoying "leave a review" there that I can't get rid of. There's no X to close that or anything, and so I can't even access the list of features to be able to accurately review the app.
ETA: Was a three star. Now a one star. Got into chat with a rep and am told that part of the setup is to join the FB group, which I don't want to do. As a potential seller for ShineOn products, the CSR told me it was part of the setup. Also, there is a blasted popup over the left side menu that rotates between join our FB group to leave a review to we have tips and tricks chats in our group every XXX day/time! And there is NO WAY to X out of them or click no thanks ANYWHERE. But with that there, you also can't access your dashboard for your shop. Until you comply with this ridiculous demand to join a group you may or may not want to be a part of, they don't go away. I'm out. I refuse to be a partner with any app that forces me to join a group when no other app I have used in my shop does that. Sorry, ShineOn, you've got some really lovely products that I would have enjoyed carrying, but nope. You gotta go all my way or the highway on me and ruin what could have been a truly lovely experience.
!!!!Dont download the app or do any business with this company!! I wanted to make a specific design with them and after two confirmations through chat, with a VERY clear picture of what I wanted, I bought a shopify subscription to use the app and put in my design. Suprise! This was not possible at all and therefore I contacted them AGAIN and then they informed me the design was not possible. Biggest scam ever and the most ugly designs I have ever seen. I would never even have a account with them if I wasnt sure I could make my own design.
- We do not accept artwork through chat or publish products on our sellers behalf.
- Shopify is not our product, we're sorry you're not satisfied with their experience. We believe Shopify provides a fantastic product, many others would agree, and we have found through all the sales channels we support, Shopify has the best outcomes and would be our first recommendation.
- We print and personalize very small items, based on sizes and constraints, not all designs work, and we find successful designs are ones that meet suggested parameters in which we do our best to document for your success.
- After careful review, we do not see any published products in our system under your store name. Therefore we are uncertain what may be done to further support you. Please contact support@shineon.com and we'll do our best. Please let us know what store, design and product page is unsatisfactory to your standards and we'll be more than obliged to help.We also now have the Duplo online, and we no longer do perforated message cards.
I'm sorry to report that my experience with this app was disappointing. I have some concerns regarding the authenticity of the reviews. While exploring the site, I encountered unprofessional behavior and limitations. Moreover, the help section seemed to be newly created, causing me to question its reliability. When attempting to delete my account, I realized that there was no self-service option, and I needed to contact customer support to have my personal information removed. This lack of professionalism leads me to advise against using this app.
Not possible to find out what products they sell without installing the app and setting up the account then their FAQs say it isn't possible to close or delete an account.
This is not the experience we want for our Merchants, Our Live Chat response time is less than a minute and available to you M-F from 6am-6pm EST, with email support in less than 12 hours. We're here for you! Hopefully this helps and we'd love a revised review if you have the time!