ShineOn: Print On Demand

Having trouble converting ShineOn Fast to my store so my potential customers can customize products. I've been trying pretty much all day. still is not syncing with my shopify store. I accidentally promoted these products, and no one could customize. I thought that the customer would automatically be able to do after adding products to my store, but this has been an issue. I bought customily but the name necklaces aren't on Customily.

chat tech support is horrible. apparently, you cant order samples of metal prints and canvas prints with your artwork on them. they just wont tell you. you will be in a chat session till your kids come for thanksgiving to visit you in an Assisted Living Facility. Sad... I set up all my art there, and had to find another vendor all because I could not see and touch what I would be selling to others.

Terrible, poorly thought out amateurish AI which is impossible to use without support!

Extremely hard to figure out and very hard to get help. I am completely lost and confused but working on understand this app.

ALL I WANTED WAS A VIDEO TO INFORM ME AS TO WHY MY ARTWORK WAS NOT UPLOADING. (OR SOME SORT OF DIALOGUE BOX DROPPING DOWN TO TELL ME IT IS TOO SMALL / LARGE / WHATEVER. THERE ARE NO ACTUAL TRAINING VIDEOS AT ALL THAT GUIDE YOU THROUGH THE BASICS??

I haven't gotten near enough help or support

Wanted to give them another try but damn why is it so hard to find basic info? For something as simple as shipping and production time, it took me two days looking from page to page to sorta figure it out and I only still "sorta" figured it out. I find myself needing spending my valuable time on exterior resources to understand how to use their app, until I realized I'm only wasting my time and it shouldn't be this way. Wanted to connect them to teeinblue hoping the process of using their products will be a bit easier, even that was impossible. As usual I found myself spending an hour looking at different tutorials and articles of how to integrate it to teeinblue, but my dashboard was very different from those tutorials and there was no way to find my API. Finally reached out to their customer service and explained how I looked at different tutorials and articles but still couldn't find my API, what did they do? "Hello, please review article for API instructions." LMAO??? I didn't waste a breath with uninstalling the app after reading that. Do you want people to use your products or not??? Not to mention that I had to also find out from exterior resources that they are discontinuing their wooden base from their acrylics, yet its still there as a variant and they didn't even update the mockups. Imagine if I added that to my store, only for them to send acrylic only to my customer and leave us both confused. A mess.

ShineOn, as a POD Company is pretty great (If you don't mind perforated, home-made looking message cards). However, the app in the app store is trash. After having issues with the app (and being directed to Shopify Support because the ShineOn support said it was a Shopify issue) I was told to uninstall and reinstall by Shopify's support. I uninstalled my "pinned" app. Trying to reinstall it... it wouldn't install at all. I kept getting the message "Whoops, something went wrong on our servers.
Please go back and try the action again in a few minutes."
When working with ShineOn support, I was directed to install it through their website... I have sort of reinstalled it. But it now makes me go through the annoying apps menu to get to the site. I cannot pin like before, as it's been installed as a third-party install. Overall - ShineOn is

Due to the alarming development, it is currently only enough for 1 star. I would like to give it more, but I don't see the reason for it at the moment and I don't see ShineOn being willing to change these things.

Product prices: The product prices were increased massively within a very short time without reason and without announcement! The costs of some products are already so high that it makes little sense to sell them.

Subscription: The newly introduced subscription is completely overpriced (835$/year) and reflects the current greed for profit. With the subscription you can buy back the "old product prices" for expensive money - it doesn't have much more to offer (in my opinion).

Too many upsells from ShineOn: ShineOn constantly wants to sell you something, even though you are actually the seller. Whether it's the subscription or new courses, there's always something. All for your own good, of course :)

No more sales unit bonus: There used to be better product prices (pricing tiers) for a certain number of units sold - these have been completely abolished without notice.

ShineOn Cash: Dubious internal cash system that nobody needs. If you take your customers to a ShineOn partner store and they shop there, you receive "digital" ShineOn Cash. Completely pointless and unnecessary.

ShineOn Support: Partly incompetent and only trained for theory. Nobody knows or comes from practice and knows how the real processes work. As a rule, you get standard phrases and nothing tangible.

There are also individual products that are popular and well received by customers - but I expect that too and would not emphasize it as something special. Without these products, ShineOn would probably not exist. So there are also good things, but unfortunately the development has been more negative.

Of course there are also a handful of people who are very successful with ShineOn, but the majority are more likely to fail or end up making no profit because they spend too much money not only on the store + marketing but also on everything to do with ShineOn.

Created product but shopify keeps saying it is out of stock this is very annoying