Recensies (1.785)
Verfijnen
-
Op beoordeling
Not very user friendly because you put the Leave us a Review in the spot in the way of menu. Also don't like the fact I can't delete stores I don't use in menu. It just not user friendly compare to other apps.
Sorry but really have more trouble using Shineon that anything else and probably keeps me from adding more of your products.
Your customer service is great! That's about it.
Mike
Thank you for your honest feedback. We appreciate your insights about the user interface and menu navigation challenges. We'll take your suggestions seriously to improve our platform. If there's anything specific you need assistance with or additional feedback you'd like to share, please feel free to reach out to our customer service team. We're committed to enhancing your experience with ShineOn and ensuring it meets your expectations.
I haven't gotten near enough help or support
We're really sorry to hear that you haven't received the support you need. We want to ensure that your experience with ShineOn is as smooth as possible. Please reach out to our support team again, and we’ll make sure you get the assistance you're looking for.
If you have specific questions or issues, feel free to share them here, and I'll do my best to guide you.
Thank you for your feedback!
-ShineOn Team
Ganz schlechte App!
Man findet nicht heraus, wie man sie deinstallieren kann und wir werden sie nun nicht mehr los.
terriable customer service, sucks never get back to you product was showing out of stock worst platform I've ever used
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
• Poor product line
• Poorly functioning website
• Poor customer service
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!
Just starting out
That sounds great! We look forward to hearing your feedback once you've had a chance to use the app. Please feel free to reach out if you have any questions or need assistance.
Can I import products from ShineOn into my Shopify store? If I want to sell several items in the ShineOn catalog, do I have to re-create each one?
Thank you for leaving us feedback! Our Support team can help! Please reach out to our live chat at help.shineon.com. We appreciate your continued support and can't wait to see you succeed!
Due to the alarming development, it is currently only enough for 1 star. I would like to give it more, but I don't see the reason for it at the moment and I don't see ShineOn being willing to change these things.
Product prices: The product prices were increased massively within a very short time without reason and without announcement! The costs of some products are already so high that it makes little sense to sell them.
Subscription: The newly introduced subscription is completely overpriced (835$/year) and reflects the current greed for profit. With the subscription you can buy back the "old product prices" for expensive money - it doesn't have much more to offer (in my opinion).
Too many upsells from ShineOn: ShineOn constantly wants to sell you something, even though you are actually the seller. Whether it's the subscription or new courses, there's always something. All for your own good, of course :)
No more sales unit bonus: There used to be better product prices (pricing tiers) for a certain number of units sold - these have been completely abolished without notice.
ShineOn Cash: Dubious internal cash system that nobody needs. If you take your customers to a ShineOn partner store and they shop there, you receive "digital" ShineOn Cash. Completely pointless and unnecessary.
ShineOn Support: Partly incompetent and only trained for theory. Nobody knows or comes from practice and knows how the real processes work. As a rule, you get standard phrases and nothing tangible.
There are also individual products that are popular and well received by customers - but I expect that too and would not emphasize it as something special. Without these products, ShineOn would probably not exist. So there are also good things, but unfortunately the development has been more negative.
Of course there are also a handful of people who are very successful with ShineOn, but the majority are more likely to fail or end up making no profit because they spend too much money not only on the store + marketing but also on everything to do with ShineOn.
ShineOn, as a POD Company is pretty great (If you don't mind perforated, home-made looking message cards). However, the app in the app store is trash. After having issues with the app (and being directed to Shopify Support because the ShineOn support said it was a Shopify issue) I was told to uninstall and reinstall by Shopify's support. I uninstalled my "pinned" app. Trying to reinstall it... it wouldn't install at all. I kept getting the message "Whoops, something went wrong on our servers.
Please go back and try the action again in a few minutes."
When working with ShineOn support, I was directed to install it through their website... I have sort of reinstalled it. But it now makes me go through the annoying apps menu to get to the site. I cannot pin like before, as it's been installed as a third-party install. Overall - ShineOn is
Hello Seller, Thank you so very much for your feedback. Please review below based on your feedback
This is actually a bug in Shopify. Only embedded apps can be pinned. We transitioned to an non embedded app this summer. As a consequence of Shopify's handling of this change, anybody who pinned still sees the pin after switching, and the app doesn't load embedded anymore. There is nothing we can do to fix this other than contact Shopify and ask them to fix the issue.
Shine On itself has many many problems. There is no customer service number to call if you have an issue, the chat person acts like they can't make any kind of decision about anything. If something does go wrong all you can do is hope the chat person actually does their job and corrects the issue. You're left hanging hoping the issue will be fixed. You have to chat and check behind them repeatedly to make sure your issue is fixed. Overall not a good company to do business with especially if you have an online store.
Thank you for sharing your feedback with us! This is not the experience we want for our Merchants. We reviewed the support tickets you submitted, and we are glad to see that you left positive reviews with our live support chat. We also noticed that the tickets were related to order status inquiries, and we didn't find any negative feedback from those interactions.
We would like to apologize for any confusion or frustration you may have experienced, and we would like to assure you that we value your feedback and take it seriously. We're committed to providing the best possible service to all of our Merchants, and we would like to work with you to address any remaining concerns you may have. If you're willing to give us another chance, we'd love to offer you VIP Support for your account. We appreciate you and look forward to the opportunity to serve you again!