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It's a great platform, the only issue I have is with the free marketing tools for your products, namely figuring out how to use the videos for Add Your Own Message Cards on a necklace. I wanted to make a creative for a message card necklace but don't know how or if it is possible to add my message card to it. I love that there are videos otherwise, but there's no descriptions on the files and no youtube tutorial for this side of Shineon.
Thank you for your detailed feedback! We're so glad to hear you love the platform and the free marketing tools, but we understand how important it is to have clarity on customizing videos for message card necklaces. Your point about the lack of descriptions and tutorials for this specific process is very helpful, and we’ll pass it along to our team as an area to improve.
In the meantime, our support team would be happy to guide you step-by-step on how to use and customize these tools. Don’t hesitate to reach out—we’re here to make this process easier for you!
Thank you for sharing your thoughts, and we appreciate your patience as we work to improve.
Keep shining and happy selling! ✨
The app is glitching. When uploading artwork such as posters I have encountered it will not load product preview images.. I have to try it a few times to get images loading and sometimes not all options appear. I also do not like the image quality at all. My posters look grainy and not vibrant especially when you zoom in preview on my website. I think something is wrong on your end. I followed all requirements for images.
Thank you for sharing your experience, and we’re sorry to hear about the challenges you’re facing. We understand how important high-quality previews are for showcasing your work, and the glitches you're describing are definitely not the experience we want for our merchants.
It sounds like there may be technical issues with the app. Our team would love to help troubleshoot the product preview issues and ensure your artwork displays as it should. If you haven’t already, please reach out to our support team with details about the image quality and any examples you can share—they’ll work to resolve this for you.
Thank you for your patience and for bringing this to our attention!
-ShineOn Team
Doesnt show my order
Thank you for bringing this to our attention. I'm so sorry to hear that you're having trouble seeing your order. I understand how frustrating this can be, and we're here to help resolve it as quickly as possible.
Please reach out to our support team with your order details so we can look into this for you right away. We want to ensure that everything is working smoothly for you.
Thank you for your patience, and we appreciate your feedback!
-ShineOn Team
Só estou fazendo isso, pois não consigo utilizar as funcionalidades do site. Isso não é legal!
Lamentamos muito saber que você está enfrentando dificuldades com o site. Sabemos como é frustrante quando as funcionalidades não estão funcionando como esperado. Por favor, entre em contato com nossa equipe de suporte para que possamos resolver isso o mais rápido possível e garantir que você tenha a melhor experiência com ShineOn.
Obrigado pelo seu feedback!
-ShineOn Team
Not bad but their website is horrendous to design in. Product image rendering is good but that's about it, though it gets VERY slow when you want to select more images.
You cannot edit product designs even if there are no orders against them. Have a small mistake in something? You have to do it all over again. Tedious and manual to customize things. It's obvious they didn't spend a lot of time on the user experience for sellers/designers trying to get products ready. Product personalization lines have to be fiddled around with for each and every product as well.
Some product templates will not show your customized description and you have to use their templates for personalizations though there's no way to set that as a default so you have to manually edit the selection each time for each product you want on your store.
Bugs with product upsells, you'll have different sets of products (sometimes the same one more than once) for no rhyme or reason.
Hoping this is all worth it.
Thank you for sharing your detailed feedback with us. We’re sorry to hear about the difficulties you’ve encountered with our website and design process. Your insights are invaluable as they help us identify areas where we need to improve.
We understand how frustrating it can be to deal with slow performance and the inability to edit product designs, as well as the challenges with product personalization and upsells. Our team is continuously working on enhancing the user experience, and we’ll certainly take your comments into account to make our platform more intuitive and efficient for sellers and designers.
If you have any specific issues or need assistance in the meantime, please don't hesitate to reach out. We're here to help and support you in any way we can.
Thank you for your feedback!
-ShineOn Team
Im still learning the navigation system. Thank you for this opportunity.
It's great to hear that you're taking the time to learn the navigation system. We're here to support you as you continue to explore and get comfortable with the platform. If you ever have questions or need assistance, don't hesitate to reach out.
Keep shining and happy selling!
I'm just in my first week with it but this platform isn't as intuitive and user friendly as others in it's class. Connecting to other stores such as Etsy is complex and lengthy. Ordering on the back end for a client is pretty clunky as well.
I have yet to receive the first product ordered but I hope the quality is worth the pain of set up! I'm going to really dig in to the app this week and explore more features in hopes of changing my mind about it. I hope to fall in love with it because I do enjoy the base product prices as well as the made in the USA factor.
Thank you for your honest feedback and for giving ShineOn a try. We’re sorry to hear that your initial experience has been challenging. We’re continuously working to improve our system.
If you encounter any specific issues, please reach out to our support team—we're here to help streamline the process for you.
We hope that as you explore more features, you'll find aspects of the platform that enhance your experience. We're committed to providing quality products and are confident that you'll be pleased with them.
Thank you for your perseverance, and we look forward to supporting you on your journey.
Thank you for your feedback!
-ShineOn Team
difficult for a beginner
Thank you for your feedback. We understand that starting out can sometimes feel challenging, and we're here to help! Our goal is to make the process as smooth as possible for beginners by providing resources, tutorials, and responsive support. If there’s anything specific you’re struggling with, don’t hesitate to reach out—we’d love to assist you.
Thank you for your feedback!
-ShineOn Team
so far its been an ok experience , a bit confusing as to where to go what to do next. don't know if shine completes the setup of my store or if I do. Its quite confusing for a newby.
Thank you for sharing your experience with us. We understand that starting out can feel a bit overwhelming, especially when you’re unsure of the next steps. To clarify, you’ll need to complete the setup of your store, but we're here to guide you through the process.
We recommend starting with our step-by-step tutorials and resources, which are designed to help newcomers like you navigate the platform. If you’re ever unsure about what to do next, don’t hesitate to reach out to our support team—they’re here to help you every step of the way.
We’re committed to making your journey smoother and more intuitive as you continue to explore ShineOn.
Thank you for your feedback!
-ShineOn Team
So far, I have yet to be impressed with this service. I initially signed up for the "Starter" subscription with a free 7-day trial but canceled it due to persistent issues I encountered while uploading artwork for a plaque. The platform's interface could be more user-friendly, making the uploading process cumbersome and frustrating. Furthermore, customer support needs to be more helpful in addressing my concerns. Given these challenges, I find it difficult to justify paying for a consistently unreliable service that fails to meet my expectations. I will consider subscribing again once these fundamental issues are resolved. Until then, I cannot recommend this service to others or see myself investing money in it.
Thank you for letting us know your thoughts. We're sorry to hear about your experience. Our Live Chat team typically responds in less than a minute, available Monday to Friday from 6 am to 6 pm EST. If you reach out via email, we aim to reply within 12 hours. We're here to support you!