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ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.
Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!
The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
Dear Nori Press,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
Dear Komuello,
Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Customer service is super fast and helpful. I've never had any issues! My customers appreciate this app!
Dear Thrash,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping enhance your customer experience. Our team is dedicated to providing an exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Works great for our business!
Dear Ocean,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping your business. Our team is dedicated to providing business owners with tools that facilitate success; happy to know we are having a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
Glad to have found this app. Was hesitant at first but customers are adopting it as piece of mind especially with shipping perishible orders.
Dear The Scottish Grocer,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is offering peace of mind for your customers. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Easy install, great customer support! A customizable way to earn a few bucks on every order to help cover your replacement costs! I highly recommend adding this feature if you ship perishable, fragile, or high cost items!
Dear Nordic Catch,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you earn extra bucks and cover replacement costs for lost/damanged orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Amazing for package protection! I use to use nothing, until I had to refund a huge order that never made it. Then I used an app, but they made way too much $ off my sales and never help when I needed it most. This is a way to pay yourself for package protection & use that $ only when you need it! Genius! So happy!
Dear Nikki Smith Designs,
Thank you for your positive review! We're thrilled to hear that ShipAid is helping you with package protection at a reasonable price. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
The app has converted on over 50% of our orders up to 3%. We love it! The app owner is very responsive and follows up to ensure customer satisfaction.
Dear National Body Armor,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is converting on your orders and helping you boost your revenue. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Finally, something that works right.
It is "our" shipping protection plan, and it is also a revenue generator. Read the description carefully, and you will find out what I mean.
Support is extra great.
Thank you
Dear The Loomia,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping you and your customers protect their orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team