SHIPAID ‑ Shipping Protection
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Boost revenue and trust with branded order protection, free returns, and instant resolutions.
Protect every order and boost profits with customizable in-house order protection. Keep protection fees as added revenue while resolving lost, stolen, or damaged packages in seconds. Offer branded tracking, free returns, and automated exchanges through the built-in Returns Management System (RMS). Each protected order plants a tree and donates $5 to your customer’s chosen charity, strengthening loyalty, trust, and brand reputation at no cost to your store.
- Keep protection fees as added revenue while eliminating refund and return losses
- Resolve lost, stolen, or damaged orders instantly through your dashboard
- Offer free returns and automate exchanges through a branded customer portal
- Branded tracking and claim portals enhance customer trust and loyalty
- Plant a tree and donate $5 to a chosen charity with every protected order
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- UPS
- FedEx
- Shipping Insurance
- USPS
- rebuy
- recharge
Categories
Customization
Offers and recommendations
Coverage type
Opt-in experience
Pricing
External charges may be billed by ShipAid separately from your Shopify invoice. Learn more
Free
Free to install
9% of Shipping Guarantee Revenue earned using the app (based on monthly order volume)
All charges are billed in USD. See all pricing options
Reviews (22)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The app works for our site. While there have been a few minor issues, their customer service has been outstanding—always quick to respond and resolve problems. Overall, it's a solid app.
Dear Komuello,
Thank you for your awesome review! We're thrilled to hear that ShipAid is meeting your expectations. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
A super simple concept that has provided a great service to our customers and the brand, with incredible customer service and individualized support. Truly couldn't ask for more.
ShipAid has been a fantastic addition, providing great support in offsetting the cost of replacements for Lost in Transit (LIT) orders. Stefan and his team have been exceptionally responsive, providing near-instant answers to any questions we’ve raised. The integration with Shopify is seamless, and we couldn’t be happier with the overall experience. Any small adjustments I’ve needed to streamline the process for issuing replacements, ShipAid has readily accommodated.
Highly recommend their service—I wish all companies operated as smoothly and efficiently as ShipAid!
The only thing that will make ShipAid even better is once we have the integration for Gorgias, which I’ve been told is coming soon.
Dear Nori Press,
Thank you for your wonderful review! We're thrilled to hear that ShipAid is helping offset the costs of lost in transit orders. Our team is dedicated to providing exceptional service, and it's rewarding to know we're making a positive impact.
If you ever need assistance or have any suggestions, please don't hesitate to reach out. We're always here to help!
Warm regards, The ShipAid Team
Support
App support provided by ShipAid.
Resources
Launched
August 5, 2022
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