評論 (115)
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根據評分
it's good but... their support is just email.
It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution.
If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store.
We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again.
Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered.
As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions.
That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help.
Once again, thank you for your feedback, and we truly value your business.
よき
We've been using this app for years already and it was really helpful to speedup our fulfillment process. We are still having some performance issues but I found a workaround (yes just a workaround) so we were able to continue using it. I reported the performance issue before but I was just told that it is NOT happening on their side and did not investigate further. I was using this app because I can make sure that the shipping address is correct, I can use the product types I listed on Ship&Co instead of the product names we used in Shopify so it will be easier for the Japan Post staff to understand what are the contents of the box.
However, they made a recent change wherein we can no longer register multiple product types with the same HS code. When I reported it, I was just told that "hopefully, you'll find some common description that will work for your items". I discovered this issue when I tried to clean up my registered product types on Ship&Co because I got an error when I tried to save them and all my changes were gone.
I hope someone can understand the issue we reported because I am already losing hope in this product.
Thank you for leaving a review, and we are really sorry if we disappointed you in any way.
As for not being able to register multiple product types with the same HS code, we recently reverted the change after careful consideration. We hope this decision of ours makes things easy for you again.
Thank you for your continues support.
簡単に送り状作成・追跡番号・配送状況を連携できます。
ただ以下が気になっている点です。
- 複数のアイテム選択時などに、スプレッドシートのようにShiftを押しながらチェックをまとめてつけれる機能などがない。
- 配送指定日がランダムなタイミングでシステム側で入力されゆうパケットなど配送指定日項目が不要であるにもかかわらずエラーで１つ１つ修正せざるを得ないケースがしばしば発生する
- 配送方法のデフォルト設定ができず毎回手作業での選択になるため、配送オペレーションにて指定ミスなどが発生しやすい
上記などの伸び代があるため3とします。
レビューを投稿いただき、誠にありがとうございます。また、ご不便に思われている点があるという事で、お詫び申し上げます。
お寄せいただいた項目について、弊社サポートチームから別途コンタクトをさせていただいておりますので、そちらで詳細を確認させていただけますと幸いです。何卒よろしくお願い申し上げます。
すごく便利！
5つ星のレビュー、誠にありがとうございます！無料トライアル期間をぜひご活用いただき、ご要望やご不明点などありましたら、どうぞお気軽にShip&coサポート宛にお問い合わせください。
送状発行業務もかなり効率化できます。
トラブル時の問い合わせに対しての対応も迅速なため、
発送のタイムロスも最小限に防ぐことができました。
星5つのレビュー、誠にありがとうございます！ポジティブなフィードバックをいただき、とても嬉しく思います。便利かつ安心してご利用いただけるよう、引き続き取り組んでまいります。今後ともShip&coをどうぞよろしくお願いいたします。
Good!!
Thank you for the five star review! Please don't hesitate to reach out to us anytime if you need any support using Ship&co.
素晴らしいです
5つ星、誠にありがとうございます！ご要望やご不明点などありましたら、どうぞお気軽にサポート宛にお問い合わせください。
便利で使いやすいし、このシステムの恩恵を受けております。
ありがとうございます！
ポジティブなフィードバックをいただき、誠にありがとうございます！便利かつ安心してご利用いただけるよう、引き続き取り組んでまいります。
ご意見やご質問などございましたら、お気軽にサポートデスク宛にお問い合わせください。今後ともShip&coをどうぞよろしくお願いいたします。
CSV出力などしなくてよいので使い勝手は良いです。安いアプリがあるので、比較すると少し高い気もします。今のところ、国内配送しか使わないので、使わない機能分低価格のプランなどがあるとうれしいところです。
使いやすいというご意見、誠にありがとうございます！Ship&coではご利用のプランよって機能を制限することは行っておりませんが、様々なニーズのお客様に便利かつ簡単にご利用いただけるよう、できるだけシンプルなご利用環境を提供したいと考えております。
ご意見やご質問などございましたら、お気軽にサポートデスク宛にお問い合わせくださいませ。今後ともShip&coをどうぞよろしくお願いいたします。