Shipandco

レビューを投稿いただき、誠にありがとうございます。また、ご不便に思われている点があるという事で、お詫び申し上げます。
お寄せいただいた項目について、弊社サポートチームから別途コンタクトをさせていただいておりますので、そちらで詳細を確認させていただけますと幸いです。何卒よろしくお願い申し上げます。

Thank you for taking the time to leave a review on the Shopify App Store.

We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again.

Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered.

As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions.

That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help.

Once again, thank you for your feedback, and we truly value your business.

星5つのレビュー、誠にありがとうございます！ポジティブなフィードバックをいただき、とても嬉しく思います。便利かつ安心してご利用いただけるよう、引き続き取り組んでまいります。今後ともShip&coをどうぞよろしくお願いいたします。