ShipBob Fulfillment

This app is really very good in as much as they have chosen to scan and crosslink. Some missing information would be very helpful in feeding back from this API actual cost of shipping, the weight of the shipment (actual vs dim), actual inventory.

The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else

Great app. Works seamlessly and super easy to onboard with the Shipbob team and my Implementation Specialist- Ankit Gupta.

Thomas Dawson
Dalkin&Co

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.

DO NOT go with Shipbob. Several hidden fees that they were not transparent about before coming onboard. If you're an apparel brand or any brand with several SKUs (i.e. size/color combinations), their warehousing costs are astronomical. They are 6X the price of my previous warehouse and cost more than rent for an entire house in the area. I'm moving my inventory ASAP and deeply regret the headache and money its costs me moving to Shipbob.

Integration was easy and seamless. Continued support from ShipBob team has been invaluable. Order tracking has been timely and accurate

Setup was very easy even with additional marketpalces like TikTok Shop and Etsy importing orders. Highly recommended for startups looking to scale without the overhead of renting and staffing a warehouse. The implementation team was also great to work with. Shoutout to Maverick for making everything a breeze! No more dealing with label printers and packaging out of my 1-bedroom apartment :)

What the hell is wrong with those people"? Is it a fulfillment center or just a warehouse to store some stuffs? Why can't they fulfill my unique order? I do want to get complaint from my first customer? Will you ask them what they are waiting for? I am paying my storage fee monthly! Why are they trying to screw me up at the very beginning?

Just awful. I have been using a mom and pop company to fulfill my goods for years with no issues, but their software is really dated. So I tried Shipbob to compare the two. Wow. It's just been a disaster from day one. My onboarding rep was very hard to reach and I had to ask him the same question 5x to get an answer via email. They tried multiple times to weight and size my items when they arrived but never did get a good handle on it. The same product in the same size but a different color would come out like 2x the weight, for example. Customer service is very odd. You create a case via email and then get new emails for each reply they make, it's nearly impossible to keep track of all the emails about 1 issue. There is no way to go back and see past issues unless you keep those emails. They have lost inbound shipments. Lastly, almost every single inbound shipment is not received correctly and they are confused about the orders causing my items to be placed in an On Hold status and I am charged $25 per day until it's resolved.

It's a nightmare. I'm frantically trying to get out of there as quickly as possible.

Helpful, informative and effective - our implementation manager Jordan held our hand every step of the way !